Unit 501 use and develop systems that promote communication

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

In this essay I will be explaining how I use good communication and interpersonal interactions with the residents I will meet on my work experience at a residential home for older people. I will be explaining the skills and strategies I will use to make communication making sure it is effective. My essay will talk about different types of communication for example one to one, with different types of people, including professionals and service users. I will use communication with a variety of people and consider the most appropriate form of communication to be applied making sure the needs of all individuals are met. I will also explain and discuss Argyle’s

Communication is constantly happening within the day care centre and in my job role I have a responsibility to communicate with staff, service users and other professionals. I use various forms of communication but I also seek to make sure that it is understood. Communication has got to be understood before it can be effective and so I try to ensure comprehension when I am verbally speaking by getting staff to repeat what I have asked them to do. I also write simply worded memos and emails to ensure ease of comprehension. When communicating with other professionals I speak clearly and seek affirmation when organising meetings or planning events. I also

Describe how to use different methods of communication to ensure that the work carried out is productive.

Excellent communication in a social care setting enables a resident to trust staff. This is achieved by being empathetic and understanding towards what they are telling you. Fulfilling their request wherever

Describe how to use different methods of communication to ensure that the work carried out is productive.

1.1 I communicate with a wide range of groups and individuals on a daily, weekly, and less frequent basis within my role as care home manager. These include other managers, operations manager, managing director and company owners as well as support workers, clients, team leaders, social workers, care managers, families, health and educational professionals, learning disability team members from 6 different boroughs etc.

Review the range of groups and individuals whose communication needs must be addressed in own job role.

Everyone needs educating and supporting including myself when looking at the individuals preferred method of communication, and everyone in the above list can give valid input in assessing for example swallowing by the speech therapists. This can include communication with the RN, GP for referral, to speaking with the catering chef and carers. By doing this with effective communication and documenting accurately we can ensure that everyone’s input is maximized and as well as being written and passed on verbally it is put into practice. This results in the clients personalized care needs being met

2.2 Communication affects the work setting in many ways, between the client, carers and medical

1. Review the current communication policy and look for areas to increase the efficiency of communication.

Within my role there are many individuals to communication with. Staff range from therapists, recovery workers, finance department. Managers, Admin staff, Education and employment staff, HR

Ineffective communication can be devastating to a department within an organization. This usually occurs when managers do not meet with staff regularly to check in or update staff of new occurrences. Even if the manager does follow through with regular meetings the manager must abide by the three “C’s” rule of communicating with clarity, completion, and conciseness (Juneja, 2011).

Training is received by all staff on communication to help overcome barriers and to make staff more knowledgeable of barriers which can be in the way when communicating. It Is part of my role to make sure staff bring back the training they are given and if they are late in doing so then reminders are given verbally and written.

“A communication audit is a systematic research method, which will identify the strengths and weaknesses of your current internal and external communications.”