Operations Management, Binder Ready Version: An Integrated Approach
Operations Management, Binder Ready Version: An Integrated Approach
6th Edition
ISBN: 9781118952610
Author: R. Dan Reid, Nada R. Sanders
Publisher: WILEY
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Chapter 5, Problem 5DQ
Summary Introduction

To determine:

Four dimensions of the quality along with the dimension which is more important among all.

Introduction: There is no particular definition of quality. It depends on the individual (s) point of view defining it. In general terms, quality canbe described as meeting the customer’s expectation.

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