Operations Management
Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 13, Problem 14CQ
Summary Introduction

To identify: The system used by Company QB.

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Each day, QBlitz, a Seattle-based startup, offers a single product through its website.The product is available for order only on one day, and no other products are availableduring that day. To add to this odd selling strategy, QBlitz does not post prices for itsproducts. Instead, for each product there is a reserve price. On the day a product is available, customers can submit bids. All of the bids that exceed the reserve price are told atthe end of the day that they “won” the product and they pay the price they bid. QBlitzthen adds up all of the winning bids and submits an order to a supplier for the neededquantity. If the supplier delivers that quantity, then QBlitz ships the product to the winners once the product is received. However, if the supplier delivers only a portion ofthe ordered quantity, then QBlitz ships the product to the highest bidders that it cansatisfy and notifies the others that they will receive a refund because they will not in factreceive the product. The…
“As soon as the customer places an Order, it is received by the Sales department and a Sales Order is created. The Sales Order is sent to the Finance Department to check if the customer has any outstanding balance for more than 60 days. The AR Clerk at the Finance Department checks and sends the results back to the Sales Department. If there is an outstanding balance for more than 60 days, the Sales Department puts the Order on hold and notifies the customer. Otherwise, the Order Entry Clerk creates an Order Confirmation and sends it to the customer. Simultaneously a Picking List is generated and sent to the Order Fulfilment Department who picks up the next set of process steps. The Order Fulfilment Department receives the Picking List and determines which Warehouse is closest to the Customer location. The Picking List is sent to that Warehouse location. There, the items from the Picking List are picked. An Invoice is generated and printed. The items are packed along with the printed…
17. Which of the following is MOST CRITICAL as the first step in determining the price which you should set for your product? Group of answer choices: The price a retailer believes is best. The cost to make the product. Correctly allocating overhead costs across unit sales. Knowing the value your product delivers to customers.
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