Concept explainers
a)
To determine: The average number of customers waiting on line.
Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.
b)
To determine: The average time that the customer spend at the restaurant.
Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.
c)
To determine: The fraction of time that is more than three cars in line.
Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.
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Chapter 12 Solutions
Practical Management Science
- A vending machine dispenses hot chocolate or coffee. Service time is 35 seconds per cup and is constant. Customers arrive at a mean rate of 66 per hour, and this rate is Poisson-distributed. a. Determine the average number of customers waiting in line. (Round your answer to 2 decimal places.) Average number of customers ?? b. Determine the average time customers spend in the system. (Do not round intermediate calculations. Round your answer to 2 decimal places.) Average time minutes ??arrow_forwardThe office has a single line for customers waiting for the next available clerk. There are two clerks who work at the same rate. On average customers arrive every 8 minutes and the average service rate is 5 per hour for each of the two clerks. The arrival rate of customers follows a Poisson distribution, while the service time follows an exponential distribution. b.) What proportion of time are both clerks idle? c.) Counting each person being served and the people in line, on average, how many customers would be in this system?arrow_forwardConsider a bank with two tellers. An average of 2 customers per hour arrive at the bank and wait in a single línea for an idle teller. The average time it takes to serve a customer is triangular (x1=1, y1=0), (x2=4, y2=2/3) Assume that inter-arrival times and services time is exponential. Develop the service (ST) equation? a. Y=2x-22/6B. Y=2x-22/3C. Y=22/3x-2/3D. Y=2x-3/22arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,