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- BSOP 588 Managing QualityAll Assignments Course Projects, Midterm and Final ExamWeek 2 Course Project:BSOP 588 Week 2 Project Proposal (Toyota Motor Corporation)Week 3 Assignments:Week 3 Paper; Measuring Customer Service – MCS (Jan 2013)Week 3 Paper; Measuring Customer Satisfaction (July 2014)Week 4 Midterm ExamSET 1Page 1Question (TCO A) Compare and contrast the evolution of quality and the role it played in the management of U.S. and Japanese business firms from the 1950s to the present.Question (TCO B) Compare and contrast the following definitions of quality. Definition 1: Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. Definition 2: Quality is meeting or exceeding customer expectations.Question (TCO A) Explain the three core principles of total quality.Question (TCO H) Identify and discuss five differences between service and manufacturing organizations.Question (TCO B) Cite two ways that the…Q3: Resources a. what is a business resource? b. Where do business resources come from?PROBLEM-3) The Sales&Operations (S&OP) process is designed to produce a plan that all departmentswithin the organization, as well as suppliers to the organization, can work. The process is also sometimes referred toas sales, inventory, and operations planning (SIOP) to emphasize the important role that inventory can play as abuffer between sales planning and operations planning. The S&OP department of the XYZ company, that producesKLM products, estimates the sales over the next six years in thousands of packages will be as follows: Assume that each worker stays on the job for at least one year and XYZ currently has eight workers. XYZ estimatesthat they will have 600000 packages on hand at the end of the current year. Assume that, on average, eachworker is paid TL 60000 per year and is responsible for producing 80000 packages. Inventory costs have beenestimated to be 20 KRS per package per year, and shortages are not allowed. XYZ estimates that it costs TL 2500for each…
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