Describe the circumstances for the breakdown in communication. What word choices could have been used to promote a more positive outcome?

Complete Textbook Of Phlebotomy
5th Edition
ISBN:9781337464314
Author:Hoeltke
Publisher:Hoeltke
Chapter11: Customer Service
Section: Chapter Questions
Problem 2.1E
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Describe the circumstances for the breakdown in communication. What word choices could have been used to promote a more positive outcome?
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