A Korean company that you do busines with, claims that the womans apparell that you sold to them was of poor quality, and as a Managing Director of Corporate Sale, it is of paramount importance that the relationship remains in good standing. Discuss this situation and how to respond to the customer’s issue, including the negotiation goals, cultural differences of US vs South Korea, negotiation strategies and the one that will be used to win back the relationship, verbal vs von-verbal communication, customs, beliefs, norms, and values, the win-win resolution, and the outcome.
A Korean company that you do busines with, claims that the womans apparell that you sold to them was of poor quality, and as a Managing Director of Corporate Sale, it is of paramount importance that the relationship remains in good standing. Discuss this situation and how to respond to the customer’s issue, including the negotiation goals, cultural differences of US vs South Korea, negotiation strategies and the one that will be used to win back the relationship, verbal vs von-verbal communication, customs, beliefs, norms, and values, the win-win resolution, and the outcome.
Chapter16: Managerial Communication
Section16.5: The Major Channels Of Management Communication Are Talking, Listening, Reading, And Writing
Problem 2DQ: Discuss the internal and external communications that Disney employed in this situation. The...
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A Korean company that you do busines with, claims that the womans apparell that you sold to them was of poor quality, and as a Managing Director of Corporate Sale, it is of paramount importance that the
relationship remains in good standing.
Discuss this situation and how to respond to the customer’s issue, including the negotiation goals, cultural differences of US vs South Korea, negotiation strategies and the one that will be used to win back the relationship, verbal vs von-verbal communication, customs, beliefs, norms, and values, the win-win resolution, and the outcome.
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