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- Discuss the benefits of using a CRM system for businesses.
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- "What are the potential ethical concerns that arise in the use of CRM technology, such as data privacy, security, and bias, and how can they be addressed in the development and implementation of such systems?"Critically evaluate the advantages and disadvantages of CRM systems used in service sector businesses for acquisition and retaining customersHow does CRM software assist companies in managing customer relationships effectively?
- Explore the ethical considerations in CRM, particularly concerning data privacy and security. What measures should organizations take to ensure compliance with data protection regulations while using CRM systems?What are the four (4) factors to consider in implementing and integrating e-CRM?Describe the concept of e-business.