Case Studies In Health Information Management
3rd Edition
ISBN: 9781337676908
Author: SCHNERING
Publisher: Cengage
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You work for a healthcare provider in the IT department. Physicians and other
staff have been issued mobile devices. You have been asked to help design a
policy for mobile device use by staff while away from the healthcare facility.
What would you include in the policy and why?
Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.
“Hi, this is Mary Sutherland, I have an appointment on Friday afternoon to see the doctor, but I am not going to be able to make the appointment.”
You work on a unit that houses 24 patients. The unit takes care of patients requiring surgicalcare.Prepare a 4-week time schedule write in the time using either the 8-hour shift model or the 12-hour shift model.Schedule your staff to ensure that each full-time staff gets full time hours, and each part timestaff gets part-time hours.
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, biology and related others by exploring similar questions and additional content below.Similar questions
- When it comes to your medical emergency management plan (MEMP), is there a recommended procedure for dealing with rented or borrowed medical devices?arrow_forwardAs given Irum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, doesn’t pass messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office. What steps could you take to deal with this issue?.arrow_forwardIrum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, does not pass on messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office. What steps could you take to deal with this issue?arrow_forward
- If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. A patient angrily complains that the nursing staff never comes when he presses the call bell. The charge nurse tells him “This is a very busy floor. The nurses will come in as soon as they can – patients with emergencies are more important and need to be seen first.”arrow_forwardYou work on a unit that houses 24 patients. The unit takes care of patients requiring surgicalcare.Prepare a 4-week schedule using either the 8-hour shift model or the 12-hour shift model.Schedule your staff to ensure that each full-time staff gets full time hours, and each part timestaff gets part-time hours.arrow_forwardYou detect your patient has hypoglycaemia and you are treating them. What changes in your workload do you need to make to re-prioritise their care needs. (easy and simple)arrow_forward
- When time is used as a key component in billing an E/M service, the provider must document face-to-face time with the patient and how much time was spent counseling the patient with the family.arrow_forwardYou are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, my mother was in to see the doctor yesterday. Ever since then she has been quite upset. She won’t talk to me about it. I want to know what is going on.”arrow_forwardYou have received feedback from a client regarding poor communication on the part of administrative staff with setting up appointment date and time. How would you respond to the client and manage the situation? (telehealth)arrow_forward
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