Chapter 2, Problem 2.40.2C

A request for a patient’s medical record is sent by fax to your office. The fax cover sheet contains the letterhead of a nearby medical facility. You do not recognize the name of the physician, fax number, or telephone number stated for the physician’s office. How do you respond to the request?

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Stephanie Byrd is a coder a Greensburg Medical Center.  Her user ID is sbyrd.  She recently got married and wants her user ID changed to slopez, to reflect her married name.  Stephanie is told by the office administrator that once a user ID is assigned, it cannot be changed.  Why can't the user ID be changed?