When the value of a loyal customer (VLC) market segment is high, should these customers be given premium goods and services for premium prices? If the VLC is low, should they be given less service? Explain.

Q: Sandra Price, Ph.D. is the C.E.O. of a private research and consulting practice. Over the years she…

A: 1. This new study involves that an expertise for which Dr. price has not had the experience…

Q: What are the 5 dimensions of service quality? which is the most important and why?

A: The five dimensions of service quality are as follows: Tangibility: Tangibility is an important…

Q: What exactly are Quality of Service metrics? What is the significance of Quality of Service metrics?

A: In the financial industry, a service matrix is a well-established, one-of-a-kind resource. It gives…

Q: STARS   Which products or services    grow the fastest and have the highestmargins in corporate…

A: Boston Consulting Group matrix is a four celled matrix (2*2) used as the most renowned portfolio…

Q: a company intends to offer a new service to some of its internal customers. Briefly discuss how the…

A: Internal customer: Any employee of the firm who engages in the company's daily corporate processes…

Q: Propose an explicit service guarantee for a fast-food restaurant. Clearly explain why you included…

A: Service is the action of taking care of the client's requirements through giving and delivering…

Q: Identify the front office and back office services for the following organizations. Could these…

A: Since we only answer up to 3 sub-parts, we’ll answer the first 3. Please resubmit the question and…

Q: Suppose you're going to have a prescription filled at a local pharmacy. Referring to the dimensions…

A: A local pharmacy can be assessed on service quality on the basis of the following eight dimensions:

Q: Generate (1) specific example of superior performance that you have seen as a customer, and generate…

A: Customer satisfaction is the key to success of a business. It doesn't come naturally. Delivering…

Q: Discuss the actions companies can implement to minimize the potential negative impact of service…

A: The marketing strategies cannot be made once and be valid for the whole life cycle of the product.

Q: Essential Components of an Excellent Customer Service Customers will say time and again that they…

A: Nowadays most of the companies are competitive organizations and in order to have an edge over its…

Q: True or False: Most importantly, the Internet has empowered customers by letting them vent their…

A: “Since you have asked multiple questions, we will solve the first question for you. If you want any…

Q: • Higher cost of JET A1 fuel resulted in more expenditures which affected the net profit of MAS.…

A: Technology is the series of methods, abilities, procedures, including organization, that can…

Q: As a help-desk technician, create a list of four effective investigative questions to ask when a…

A: Customers always look for a great experience, and that experience means not wasting time, patience,…

Q: Kentucky Fried Chicken once measured its managers' success by how little chicken was thrown away at…

A: The management of Kentucky Fried chicken wanted to measure the success of its manager by evaluating…

Q: Providing quick service is an important aspect of quality customer service. Analyze how this can be…

A: Giving clients what they want to win their business is what good customer service entails. And what…

Q: Situation: Lena, a fresh graduate of Technical Education and Skills Development Authority (TESDA),…

A: 1. The method of generating ideas will she use are  -  1. Social Listening - Thought age does not…

Q: List and briefly explain some of the dimensions of the service quality.

A: To be determined: some of the dimensions of the service quality. Introduction: When it comes to…

Q: Explain the differences between customer satisfaction and service quality. (Write the answer in 500…

A: Customer Satisfaction is the the perceived value received by a customer buy the use of a certain…

Q: omers themselves contribute to their service experience quality and satisfaction? Explain this…

A: A company's ability to satisfy customers is measured by how well its products and services meet…

Q: In your experience, are customers willing to provide a part of their own service? Are you also as a…

A: Introduction:  Customer service is giving the support and guidance to the customers in the…

Q: In addition to a product guarantee, should a manufacturer have a service guarantee?

A: At the same time, a manufacturer will provide both a business and a warranty. This is especially…

Q: Select a “critical” business service and discuss how you go about planning its continual service…

A: Continual service improvement is to brainstorm the places for improvement and execute them in a…

Q: Definition of Servicescape.

A: WE ARE ALLOWED TO DO ONE QUESTION ONLY AT A TIME. THE ANSWER IS AS BELOW:

Q: What is the difference between product and service?

A: Generally, we all requires products and services to satisfy our needs and wants. These two terms are…

Q: Government efforts to ensure that services meet essential requirements and guarantee acceptable…

A: ANSWER IS AS BELOW:

Q: A company has recently implemented an automated online billing and payment processing system for…

A: The receivables turnover ratio is a metric that determines how effectively and efficiently an…

Q: Design an effective service guarantee for a service (choose a service by yourself) with high…

A: Marketing is an activity which the firm takes up to make customers. For this marketing strategies…

Q: Have you ever experienced good customer service?explain

A: Ans. Introduction Customer service is the help you offer your customers — both when they purchase…

Q: Which one of the three new service requirements would a dental spa least likely pass service…

A: The service that least likely to pass as follows:

Q: how should a customer problem be handled or solved by the company or business organization?

A: For every other organization customer is the prime stakeholder and organization needs to satisfy…

Q: Create a service blueprint of the procedure andidentify opportunities for improvement.

A: Service blueprint refers to the technique of improving or innovating the quality of services given…

Q: Using the 5P's model of SHRM, develop a 3 year SHRM plan for your service-oriented organization

A: SHRM model stands for the Society for human resource management.

Q: Telephone poles, once installed in a location, remain in useful service until one of a variety of…

A: a) Three reasons why a telephone pole might be removed from useful service at a particular location…

Q: A local municipality plans to align its IT/IS services in an attempt to improve services to its…

A: IT / IS services: IT/IS services refer to information technology or information services. It helps…

Q: Give an example of how you should handle a customer when your product/service caused a major problem

A: Product is item that is offered for sale by a business or individual. The product can be goods,…

Q: Why do service organization must not made PROMISES to their customers

A: The value proposition is the solution offered by the company on the customer's problem. For this,…

Q: Effective management of customer service requires measurement. Discuss the nature of performance…

A: Traditionally, companies have used metrics for five logistics outcomes. The metrics were built from…

Q: As the degree of customer contact increases in a service operation, what generally happens to the…

A: A service system with a high degree of customer contact is less difficult to control than a low…

Q: Service is often differentiated from products and the four (4) distinct service features that…

A: Service is often differentiated from products and the four distinct service features that…

Q: Identify and explain any FIVE service quality dimensions with ONE example from each dimension.

A: Service quality helps to assess the degree of satisfaction that the customer received from the…

Q: Questions. Simply answer YES or No and defend your answer by providing your basis. 1. Can you still…

A: Money is the the value with which one can exchange any goods and services he possess. For example a…

Q: Daily high temp in st louis for the last week were as follows: 93,92,94,95,88,95 (yesterday) a)The…

A: In order to calculate moving average of 3 days- = Mean of last 3 days temperature = 95+88+95/3 =…

Intermittent Process

The term intermittent means something which begins & stops in between at intervals which are not regular.