What would be a title for this job description? SUMMARY: Oversee sales, service and installation (when assigned) of the division. Directs and coordinates the overall management and development of the assigned sales division by performing the following duties personally or through subordinate managers. Direct and coordinate sales management teams for assigned sales division: 35% • Ensure that division sales goals are achieved. Ensure effective sales floor environment. • Recruit and hire qualified staff in cooperation with HR. Ensure orientation for new staff. • Coach, train and support staff. Provide feedback and recognition regularly. Cross train staff to ensure departmental coverage for major functions. • Support company policies and discipline staff as needed (verbal and written counselings). • Document and conduct performance reviews thoroughly and timely—hold staff accountable for fulfilling their key responsibilities and goals satisfactorily. Set performance objectives and develop staff’s skills. Develop improvement plans for poor performers and terminate or transfer if unable to perform. • Complete staff paperwork accurately and timely—job orders, class changes, termination reports, work schedules etc. Complete timekeeper functions and administer benefit pay accurately and timely. • Schedule staff to meet customer needs. Control expenses and meet goals. Control turnover. • Conduct monthly staff meetings, share appropriate information, develop agendas and minutes. • Oversee the mission and critical measures of department. Be a role model of the company vision and values. • Respond to all communications (voicemail, e-mail, mail) at least once daily. • Actively work on process improvements within the department. • Assure that staff attend and actively participate in all scheduled training. Develop and strengthen the overall sales franchise: 55% • Overall profit and expense responsibility. Achieve sales and profits expectations; including developing and setting departmental monthly goals (customer sales survey results, sales, profits, extended warranty, add-on sales, lowering returns to goal, staff productivity, etc.). • Franchise vision, development, direction and progress. • Overall responsibility for allocations and performance of all resources including human resources. Store design, layout and allocation of retail space. Management of labor expenses vs. sales of the division. • Ensure improved and consistent levels of customer service at point-of-sale. • Oversee merchandising and display within area to ensure the best possible results. Administrative responsibilities: 10% • Ensure staff are actively involved and participating in formal problem solving and recognition activities. • Overall communication responsibility for assigned sales division; including operational, advertising and coordinating merchandising communication with buying team, etc. Management/Supervisory Responsibilities: • Manages approximately 10-20 subordinate supervisors who supervise a total of approximately 75-150 staff members. Qualifications Education and/or Experience: • Bachelor’s degree in Business, sales/marketing, management or related area. • 6 years of retail sales management experience. • 6 years experience in one of the product categories that will be managed. Computer Skills: • Inventory software • Word Processing software Physical Demands: The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. • Regular sitting, standing, walking, talking and hearing. • Occasional lifting up to 25 lbs. • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
What would be a title for this job description?
SUMMARY: Oversee sales, service and installation (when assigned) of the division. Directs and
coordinates the overall management and development of the assigned sales division by
performing the following duties personally or through subordinate managers.
Direct and coordinate sales management teams for assigned sales division: 35%
• Ensure that division sales goals are achieved. Ensure effective sales floor environment.
• Recruit and hire qualified staff in cooperation with HR. Ensure orientation for new staff.
• Coach, train and support staff. Provide feedback and recognition regularly. Cross train
staff to ensure departmental coverage for major functions.
• Support company policies and discipline staff as needed (verbal and written counselings).
• Document and conduct performance reviews thoroughly and timely—hold staff
accountable for fulfilling their key responsibilities and goals satisfactorily. Set
performance objectives and develop staff’s skills. Develop improvement plans for poor
performers and terminate or transfer if unable to perform.
• Complete staff paperwork accurately and timely—job orders, class changes, termination
reports, work schedules etc. Complete timekeeper functions and administer benefit pay
accurately and timely.
•
turnover.
• Conduct monthly staff meetings, share appropriate information, develop agendas and
minutes.
• Oversee the mission and critical measures of department. Be a role model of the company
vision and values.
• Respond to all communications (voicemail, e-mail, mail) at least once daily.
• Actively work on process improvements within the department.
• Assure that staff attend and actively participate in all scheduled training.
Develop and strengthen the overall sales franchise: 55%
• Overall profit and expense responsibility. Achieve sales and profits expectations;
including developing and setting departmental monthly goals (customer sales survey
results, sales, profits, extended warranty, add-on sales, lowering returns to goal, staff
productivity, etc.).
• Franchise vision, development, direction and progress.
• Overall responsibility for allocations and performance of all resources including human
resources. Store design, layout and allocation of retail space. Management of labor
expenses vs. sales of the division.
• Ensure improved and consistent levels of customer service at point-of-sale.
• Oversee merchandising and display within area to ensure the best possible results.
Administrative responsibilities: 10%
• Ensure staff are actively involved and participating in formal problem solving and
recognition activities.
• Overall communication responsibility for assigned sales division; including operational,
advertising and coordinating merchandising communication with buying team, etc.
Management/Supervisory Responsibilities:
• Manages approximately 10-20 subordinate supervisors who supervise a total of
approximately 75-150 staff members.
Qualifications
Education and/or Experience:
• Bachelor’s degree in Business, sales/marketing, management or related area.
• 6 years of retail sales management experience.
• 6 years experience in one of the product categories that will be managed.
Computer Skills:
• Inventory software
• Word Processing software
Physical Demands: The physical demands described here are representative of those that must
be met by a staff member to successfully perform the essential functions of this job.
• Regular sitting, standing, walking, talking and hearing.
• Occasional lifting up to 25 lbs.
• Specific vision abilities required by this job include close vision, distance vision,
peripheral vision, depth perception and ability to adjust focus
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