What are the stages of conflicts?
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Q: a. What are some major sources for intrapersonal conflict? Group of answer choices…
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1. What are the stages of conflicts? Explain and cite example for each.
2. What are the two types of reaction of an individual toward conflict? Explain the effect of each attitudes?
3. What is non-verbal communication? Suppose that you are working in a front desk, as you attend to the concern of the first guest, the one behind her seems to look at her watch often. What message does that convey? How would you handle the situation?
4. Explain the step-by-step process of resolving complaints.
Step by step
Solved in 2 steps
- CASE: A considerable amount of research has been done on teachers’ use of immediacy behaviors which points to the importance of this communication concept in teaching professions (Richmond, Lane, & McCroskey, 2006). Immediacy behaviors are verbal and nonverbal behaviors that lessen the real or perceived physical and psychological distance between communicators (Comadena, Hunt, & Simonds, 2007). Specific nonverbal behaviors have been found to increase or decrease perceived levels of immediacy. Q5: Discuss the non-verbal communication in business. Illustrate its functions and forms with relative examples.1a) Which of the following regarding conflict process model is correct? a) The conflict process is a series of episodes that potentially cycle into conflict escalation. b) Conflict perceptions are always based on negative emotions. c) Conflict episodes are usually based on logic. d) Feelings and perceptions cycle with manifest conflict, meaning manifest conflict never really occurs. 1b) Which of the following represents legitimate power? a) People in certain roles can request a set of behaviors from others. b)The manager is seen as an expert in their field. c)The manager is able to reward or punish the employees. d)The manager has the capacity to influence others on the basis of an identification with and respect for the power holder. 1c) Which type of task interdependence usually has the lowest risk of conflict? a) total interdependence b) orderly interdependence c) pooled interdependence d) sequential interdependenceYou are the patient and enter a medical office. You notice a faint smell of urine and approach the reception desk where the receptionist is talking on the telephone. She never looks up and you wait at the desk for a few minutes, but finally give up and sit down. She keeps talking while chewing gum and you notice her blouse is low-cut. Discuss three (3) possible ways you could respond to her without seeming rude or embarrassing her (in your own words).How should this behavior be addressed? Who should address this employee?Discuss three (3) possible ways you could respond to her without seeming rude or embarrassing her (in your own words).How should this behavior be addressed? Who should address this employee?
- Several government department employees who regularly meet unemployed citizens say they experience considerable stress. The problem, they claim, is that they try to act pleasant and sympathetic to their clients, but it is difficult to hide their true emotions when clients act rude and angry during visits to their office (Welfare department office). Based on your knowledge of surface and deep acting, describe what these government department employees might do to minimize their stress in this situation.Alicia is quite angry during the negotiations. Based on Malhotra and Bazerman’s research, what should Katherine avoid doing? Multiple Choice Increase the emotions in the conversation. Help Alicia better understand her underlying interests. Help Alicia refocus her negative energy. Try and understand where Alicia’s anger is coming from. Sidestep the power of Alicia’s emotions.You are a nurse manager who oversees the triage for the emergency room, and today is a slow day with very few patients. During the downtime, one of your subordinates is talking with another coworker about her new boyfriend. You observe her showing her coworkers explicit images of him that he emailed her on her phone. Everyone is joking and laughing about the ordeal. Even though it appears no one is offended, should you address it? What would you say?
- Relationship conflict is based on interpersonal differences. True FalseWhen is it effective to step away from a heated or difficult discussion before responding? When might this tactic backfire?Write an investigative paper that applies group-related communication theories to a selected group. There are many ways to improve interpersonal effectiveness, and the benefits of doing so are profound. Many studies point to interpersonal effectiveness as the leading predictor of future success. Derailment studies (Lombardo & McCauley, 1988) found lack of interpersonal communication skills to be a key factor in the likelihood of a manager to derail, or be removed from his or her job. By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: Competency 2: Analyze the interrelationships of communication within organizational systems. Describe the characteristics of a group. Analyze the roles of group members. Describe the group stages experienced. Analyze group norms. Describe positive and negative participation behaviors. Describe group’s use of technology for communication.…
- a. What are some major sources for intrapersonal conflict? Group of answer choices Environmental stress Personnel differences Information redundancy Role incompatibility b. Direct behavior(s) that may accompany high stress in the workplace include: Group of answer choices Absenteeism Drug use Drinking excessively Social loafing c. Resulting absenteeism caused by a stressful work environment can be considered a "flight" reaction and may actually be a healthier reaction than staying and "fighting" the situation. Group of answer choices True False d. One example of intraindividual conflict is when a lawyer must represent a defendant who he believes is guilty Group of answer choices True False e. Herzberg's two-factor theory of motivation does not closely relate to Maslow's theory. Group of answer choices True False f. The baffling results of the Illumination studies in 1924 Chicago failed to take into account the complex human variable that…First, what you understand by emotion play role in the perception of conflict? give an example of a type of conflict in your organization (or an imaginary) and by relating to the given example, should a manager try to eliminate the conflict? Second, two business units of a company operate out of different buildings in a large city. The two business units offer different products to customers and have their own budgets. However, they must share training facilities located at headquarters, also in the city. This often creates conflict because both business units tend to want the training facilities at the same time. Describe the source(s) of conflict that are apparent in this situation and describe two potential solutions that would minimize this conflict.How does communication style affect decision-making in groups? How might differences in communication styles among team members affect the groups ability to recognize and solve problems?