The owner/operator of the local franchise of Handyman, Inc., has four jobs to do today, shown in the order they were received: Job W X > N Y Processing Time (hrs) 4 3 2 1 Due (hrs from now) 4 5 2 1 If he uses the shortest processing time first priority rule to schedule these jobs, what will be the average number of jobs in his shop today?
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- state whether or not each situation would be considered “compensable time” (and why or why not). An employee of a fast food chain has to arrive at work 15 minutes early to change into the“mascot” costume and it typically takes another 15 minutes at the end of the shift to change outof the costume and properly store it. Due to the cost of the costume, employees are notallowed to take the costume home. The “mascots” typically work from 10am – 2pm, to coverthe lunch rush periods. How much time would be “compensable” for the mascots, assumingthe conditions/schedule listed above?2) George is a Radiology Technician at a local hospital and when on call, is required to be nofurther than 30 minutes away from the facility. Is the “on call” time, compensable?To control queue and make deadlines, two things are essential: must schedule and plan carefully , what are these ?The time from when a patient is discharged from NorthShore Hospital to the time the discharged patient’s bed isready to be assigned to a new patient is referred to as thebed assignment turnaround time. If the bed turnaroundtime is excessive, it can cause problems with patient flowand delay medical procedures throughout the hospital. Thiscan cause long waiting times for physicians and patientsthus creating customer dissatisfaction. The admissions RNhas assigned a patient care associate to measure the bedturnaround time for a randomly selected bed each morning,afternoon, and evening for 30 days. Following are the bedturnaround time sample observations:a. Develop an x-chart to be used in conjunction with anR-chart using 3 limits to monitor the bed turnaroundtimes and indicate if the process is in control usingthese charts.b. Is the hospital capable of consistently achieving bedturnaround times of 120 minutes 15 minutes withoutimproving the process?
- Ann Elkin, who works for Brill Co. has been sent out to conduct two customer evaluations, which have gone much more quickly than Ann anticipated. Her supervisor does not expect Ann back until alter lunch. It Is now 10:30 A.M., and Ann would like to run some personal errands and then go to lunch before returningto work at 1:00P.M. Should Ann take the time? Would you? Why or why not? Is this any different than if Ann was sitting at her office desk using a work computer to access her personal email, surf the internet, check social media or make personal phone calls on her work phone?Currently a company that designs Web sites has six customers in its backlog. The time since the order arrived, processing time, and promised due dates are given in the following table. Job Time Since Order Arrived (days ago) Processing Time (days) Due Date (days from now) A 6 18 48 B 4 22 52 C 1 30 70 D 10 14 28 E 7 12 56 F 5 20 62 Develop a schedule by using the first-come, first-served (FCFS) rule and calculate the average flow time and average days past due for the schedule. Develop a schedule by using the earliest due date (EDD) rule and calculate the average flow time and average days past due for the schedule. Comment on the performance of the FCFS and EDD rules relative to average flow time and average days past due.The following information pertains to telephone calls to a motel switchboard on a typical Tuesday.PeriodIncoming Rate(calls perminute)Service Rate(calls per minuteper operator)Number ofOperatorsMorning 1.8 1.5 2Afternoon 2.2 1.0 3Evening 1.4 0.7 3a. Determine the average time callers wait to have their calls answered for each period and theprobability that a caller will have to wait for each period.b. For each case in the previous problem, determine the maximum line length for a probability of96 percent.
- An average of 12 jobs per hour arrive at our departmentalprinter.a Use two different computations (one involving thePoisson and another the exponential random variable) todetermine the probability that no job will arrive duringthe next 15 minutes. b What is the probability that 5 or fewer jobs will ar-rive during the next 30 minutes?What are the advantages and disadvantages of the shortest processing time (SPT) rule?Five jobs are waiting for processing through two work centers. Their processing time (in minutes) at each work center is contained in the table below. Each job requires work center Alpha before work center Beta. According to Johnson's rule, which job should be scheduled first in the sequence? O A. V OB. U O C. R OD. S O E. T Job R S T Alpha 20 23 50 26 55 Beta 34 35 20 26 75
- A printing shop receives an average of 1 order per day.The average length of time required to complete an orderis .5 day. At any time, the print shop can work on at mostone job.a On the average, how many jobs are present in theprint shop?b On the average, how long will a person who placesan order have to wait until it is finished?c What is the probability that an order will be finishedwithin 2 days of its arrival?Note: Excel please! The workload in many areas of bank operations has the characteristics of a nonuniform distribution with respect to time of day. For example, at Chase Manhattan Bank, the number of domestic money transfer requests received from customers, if plotted against time of day, would appear to have the shape of an inverted-U curve with the peak reached around 1 P.M. For efficient use of the resources, the manpower available should, therefore, also vary correspondingly. A variable capacity can effectively be achieved by employing part-time personnel. Since part-timers are not entitled to all fringe benefits, they are often more economical than full-time employees. However, other considerations may limit the extent to which part-time people can be hired in a given operating department. The problem is to find an optimum workforce schedule that would meet manpower requirements at any given time and also be economical. Some of the factors affecting personnel assignments can be…The following data has been collected on the number of customers seen to arriveto a museum in a succession of 5-minute intervals: 5, 1, 3, 7, 5, 5, 6, 7, 5, 7, 4, 8, 1,5, 2, 3, and 5. Estimate the squared coefficient of variation of the arrival process. Ifthis data was known to come from a Poisson process, what would be your estimateof l, the rate of customer arrivals?