Sam, a certified medical assistant, works at a cardiologist’s office. At 8:30AM, Sam calls in the first patient, a 24-year-old woman named Lucia M., who was referred to the cardiologist by her primary care physician. The reason for the referral is that she has experienced palpitations, dizziness, light headedness, and a feeling of anxiety for three months now. Sam takes her vitals and escorts her to the examination room where she performs an EKG. She then tells her to wait for the doctor. After the doctor examines her and evaluates the EKG, he informs the patient that he would like to order a 24-hour Holter test. Sam returns to the examination room to give her instructions about the Holter test, but Lucia bursts into tears and grabs Sam’s hand. She says that she noticed a look of concern in the doctor and asks Sam if she will die. What is the best action for the medical assistant to take in this situation? Can she provide an answer to the patient? Why or why not?.
Sam, a certified medical assistant, works at a cardiologist’s office. At 8:30AM, Sam calls in the first patient, a 24-year-old woman named Lucia M., who was referred to the cardiologist by her primary care physician. The reason for the referral is that she has experienced palpitations, dizziness, light headedness, and a feeling of anxiety for three months now. Sam takes her vitals and escorts her to the examination room where she performs an EKG. She then tells her to wait for the doctor. After the doctor examines her and evaluates the EKG, he informs the patient that he would like to order a 24-hour Holter test. Sam returns to the examination room to give her instructions about the Holter test, but Lucia bursts into tears and grabs Sam’s hand. She says that she noticed a look of concern in the doctor and asks Sam if she will die. What is the best action for the medical assistant to take in this situation? Can she provide an answer to the patient? Why or why not?.
Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)
6th Edition
ISBN:9781305964792
Author:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Publisher:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Chapter39: Phlebotomy
Section: Chapter Questions
Problem 39.2CS
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Sam, a certified medical assistant, works at a cardiologist’s office. At 8:30AM, Sam calls in the first patient, a 24-year-old woman named Lucia M., who was referred to the cardiologist by her primary care physician. The reason for the referral is that she has experienced palpitations, dizziness, light headedness, and a feeling of anxiety for three months now. Sam takes her vitals and escorts her to the examination room where she performs an EKG. She then tells her to wait for the doctor. After the doctor examines her and evaluates the EKG, he informs the patient that he would like to order a 24-hour Holter test. Sam returns to the examination room to give her instructions about the Holter test, but Lucia bursts into tears and grabs Sam’s hand. She says that she noticed a look of concern in the doctor and asks Sam if she will die.
What is the best action for the medical assistant to take in this situation?
Can she provide an answer to the patient? Why or why not?.
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