Reship Solutions, Inc. has a distribution center in Cincinnati, where it receives and breaks down bulk orders from suppliers' factories and ships out products to retail customers. The different quality cost elements are shown in the table below. Classify these into the appropriate quality cost categories. Cost Element Checking outbound boxes for errors Quality planning Downtime due to conveyor/computer problems Packaging waste Incoming product inspection Customer complaint rework Amount Quality Cost Category $614,150 -Select- $10,555 -Select- $353,290 -Select- $75,000 -Select- $60,000 -Select- $33,000 -Select- $39,900 -Select- $28,800 -Select- -Select- -Select- -Select- Correcting erroneous orders before shipping Quality training of associates Quality improvement projects $16,205 Other waste $36,105 $12,245 Correction of typographical errors-pick tickets Compute the percentage of total quality cost for each category. Round your answers to two decimal places. Quality Cost Category Prevention Appraisal Internal failure External failure Percentage of Total Quality Cost % % % %
Reship Solutions, Inc. has a distribution center in Cincinnati, where it receives and breaks down bulk orders from suppliers' factories and ships out products to retail customers. The different quality cost elements are shown in the table below. Classify these into the appropriate quality cost categories. Cost Element Checking outbound boxes for errors Quality planning Downtime due to conveyor/computer problems Packaging waste Incoming product inspection Customer complaint rework Amount Quality Cost Category $614,150 -Select- $10,555 -Select- $353,290 -Select- $75,000 -Select- $60,000 -Select- $33,000 -Select- $39,900 -Select- $28,800 -Select- -Select- -Select- -Select- Correcting erroneous orders before shipping Quality training of associates Quality improvement projects $16,205 Other waste $36,105 $12,245 Correction of typographical errors-pick tickets Compute the percentage of total quality cost for each category. Round your answers to two decimal places. Quality Cost Category Prevention Appraisal Internal failure External failure Percentage of Total Quality Cost % % % %
Chapter13: Services Marketing
Section: Chapter Questions
Problem 5DYMP
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