Answered: Read the email and write a short…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Transcribed Image Text:Read the email and write a short paragraph as a resale (around 50 - 70 words). Specify if it would be 1st, 2nd, 3rd or 4th paragraph. Write a number before the paragraph. For example: "1st As I fully understand..." Subject: Late Delivery and Damaged/Missing Products Dear SuperSonic Customer Support Team, I am writing to express my deep dissatisfaction with the recent order I placed through your Kuwait website. Unfortunately, I have encountered multiple issues, including a significant delay in delivery, a damaged product, and a missing item. On October 12th, I made a purchase for a tablet pc and a charger both of which were expected to be delivered promptly. However, I have yet to receive the tracking number email, even though the items have already been delivered. Furthermore, the delivery itself was delayed by two weeks, causing inconvenience and frustration. To my dismay, upon receiving the package, I discovered that the tablet pc had a visible crack running down the middle (refer to the attached photo), rendering it unusable. Additionally, the charger, which was supposed to be included in the order, was missing entirely. This lack of attention to detail and quality control is highly disappointing, especially considering the exceptional service I have received from the in-store staff during previous purchases. I understand that mistakes can happen, but as a valued customer, I trust that SuperSonic will take immediate action to rectify these issues and provide a satisfactory resolution. I believe in the quality and reputation of your brand, and I sincerely hope that this incident is an exception rather than the norm. Thank you for your time and understanding. Best regards, Julia Decker Order Number: SONIC00943762