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You have been employed in the hospital’s business office for 12 years. Starting in a clerical capacity, you worked your way up through several jobs in the department. You consider yourself friends with all 14 other business office employees, and at least two of them are among your closest friends.
Recently you were appointed business office manager. You willingly accepted the position. You believe that although one or two persons in the department may feel some slight resentment over your appointment, they are, for the most part, supportive. However, you realize that as a supervisor, it may sometimes be necessary for you to do things that are inconsistent with your feelings for this group of people, these people with whom you have worked for so long.
Questions:
- Describe the effect of interpersonal communication when the supervisor is doing the talking.
- Describe the effect of interpersonal communication when the supervisor is doing the listening.
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- Jenna has worked as a secretary for a small tech manufacturer for 45 years. In that time, she has weathered many interpersonal storms, from angry customers to new products to tight deadlines to a moody boss. Just today, she came to work and discovered that the company had been sold to a Chinese conglomerate and that she no longer has a job. As she considers her options, she hears through the grapevine that her boss has been orchestrating this buyout for six months, that he knew the Chinese firm would be terminating her because of her age, and that he will be walking away with a hefty reward for his negotiations. What best categorizes the situation, in regard to the five dimensions of the business environment? a) Competitive environment because of the buyout b) Technological environment because of the competitive advantage of e-commerce, Web presence, and bleeding-edge business technology J c) Global environment because of American outsourcing d) Social environment because of diversity…The senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a lost of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would like to attend. There is no restriction on the number of courses that are allowed for each staff member, and it is up to…The senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a lost of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would like to attend. There is no restriction on the number of courses that are allowed for each staff member, and it is up to…
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- A patron who has been drinking for a few hours approaches the bar to order another drink. You have been monitoring this patron and notice they are stumbling when they walk and are slurring their words. You have a reasonable belief that they have had too much to drink. Part 1 Demonstrate how you would refuse service to this patron. In your response make sure to: Speak as if you are speaking to the patron - answers provided outside of the roleplay will not be accepted; Refer to supporting evidence to support your refusal; and Use the appropriate tone of voice and appear non-judgemental I had answered this questioned, but I got feedback from the accessor Feedback From Assessor Refer to supporting evidence to support your refusal; What could you refer to, to help explain why you cant serve intoxicated patrons? Please revise the scenario and resubmit your answerCan you answer it in a short answer? please John was thrilled when, after completing his MPA degree, he was hired to work as a management analyst in the state office of management and budget. During his first year on the job, John impressed his supervisor and coworkers with his excellent analytical and writing skills. Even though his time on the job was short, he had proved himself to be an intelligent, hard-working, and reliable employee. At his 1-year performance review, he received an "excellent" overall rating. Shortly after his 1-year anniversary on the job, a new governor was sworn into office. She had many innovative ideas and changes that she wanted implemented to improve the efficiency and effectiveness of state govern- ment. One of the vehicles she instituted to achieve these changes was the introduction of a statewide "management by objectives" (MBO) program to be administered out of John's office. Although John was relatively inexperi- enced, the unit director believed that…If managers are unable to maintain employee loyalty, it makes it difficult to deliver efficient and effective care to our patients. What makes someone loyal to their current organization or job? Are there specific factors that you look for and desire to stay loyal to your current position and avoid burnout? How will you identify the factors needed to keep your employees loyal to you and your future organization while preventing them from burning out in their positions? Avoiding employee turnover is key to minimizing patient care errors, establishing more effective teamwork, and reducing overall costs.
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