One of the ways that Just-In- Time (or JIT) influences quality is that by reducing inventory, bad quality is exposed.
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- 1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone 2. A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? a) Gap 4 b) Gap 1 c) Gap 2 d) Gap 3 3. Which of the following are considered as assignable causes that could produce defects in a process? a) Humidity levels increased on account of rain b) Workers attending to the guests in a hotel were upset on account of a recent guideline issued by the management c) The cutting tool in a machine was replaced recently d)…Which of the following statements regarding the meaning of "quality" is true? Multiple Choice Total quality can be decomposed conceptually into two broad components: features and performance. "Features," as used in the discussion of quality, refers to actual functionality of a product. Another name for product features is performance quality. Cost of quality (COQ) reporting is most helpful in managing design quality. Quality of design is defined as the difference between design specifications and customer desires.When a researcher is working to be sure there is consistency with that which is beingmeasured, she/he is focusing on _______________________.a) Validityb) Reliabilityc) Objectivityd) Triangulation
- Which of the following are plan quality tools and techniques? (select all correct answers) Benchmarking Risk data quality analysis Flowcharting Cost-benefit analysis Cost of qualityTesting, labs, inspectors and interruptions of production to take samples, are examples of O a. Replacement costs O b. Internal failure costs O c. External failure costs O d. Prevention costs O e. Appraisal costsQuality Q Fixed costs FC Variable costs VC 1 1100 110 2 1100 170 3 1100 280 4 1100 340 Calculate the following : 1-Total costs. 2-Average costs .
- Enter K for Kaizen, D for Deming, I for Ishikawa, or B for Brue, a. Who is given credit for helping the Japanese turn a “junk producing” manufacturing process into a world standard for product and process quality? ____ b. Who developed the “cause-and-effect diagram” for identifying and solving quality problems, sometimes called the “fishbone diagram”? ____1. "EVALUATION AND CONTROL PROCESSES". How do you implement this concept in a company working in Agriculture industry? 2. Explain the Three steps to execute proper implementation of any integration in detail. Imagine you want to implement the integration of two companies working in tourism industry. 3. "Benchmarking." Imagine you have a company working transportation industry. Explain how do you use benchmarking to improve your performance and position in the market.At Conner Company, a custom manufacturer of printedcircuit boards, the finished boards are subjected to a finalinspection prior to shipment to its customers. As Conner’squality assurance manager, you are responsible for making a presentation to management on quality problems at the be-ginning of each month. Your assistant has analyzed the rejectmemos for all the circuit boards that were rejected during thepast month. He has given you a summary statement listingthe reference number of the circuit board and the reason forrejection from one of the following categories:A = Poor electrolyte coverageB = Improper laminationC = Low copper platingD = Plating separationE = Improper etchingFor 50 circuit boards that had been rejected last month, thesummary statement showed the following:C B C C D E C C B A D A C C C B C A C D C A C C BA C A C B C C A C A A C C D A C C C E C C A B A Ca. Prepare a tally sheet (or checklist) of the different reasonsfor rejection.b. Develop a Pareto chart to identify…
- 4. Happy Toy Company's R&D The Happy Toy Company's R&D department is always looking for great ideas for new toys. On average, the R&D department generates about 10 new toy ideas a week. To go from idea to approved product, the idea must go through 5 stages: Pr(Fail) = 40% Pr(Fail) = 50% Pr(Fail) = 65% Pr(Fail) = 80% Initial Safety testing Focus Final decision Mockup screening group In initial screening a staff member spends 2 hours considering the idea. In mock-up, the idea is sent to one of many suppliers to produce a physical mock-up of the toy. There is essentially unlimited capacity at this stage, but it takes 4 days to get the mockup built even though multiple mockups can be built simultaneously. In safety testing each idea requires 2 days from a staff member to have the idea checked for safety. In focus groups each idea requires 3 hours from a staff member to have the idea test marketed. Finally, the management team meets for 4 hours per idea to decide if the toy should be added…Quality Cost ClassificationRequired Classify each of the following costs into one of the four quality cost (i.e., COQ) categories:1. Materials, labor, and overhead costs of scrapped units.2. Engineering time spent to determine the causes of failures to meet product specification.3. Wages and salaries for the time spent by workers to gather quality measurements.4. Information systems costs expended to develop data requirements.5. Clerical staff expenses to coordinate training programs.6. Salaries for members of problem-solving teams.7. Payment to settle a product-liability lawsuit.9. Explain the essential components of the ISO 9000-2015 quality systems standard.These concepts: -Focus on processes. -Improvement. -Evidence-based decision making. -Relationship management.