Miss Felicia is the owner of a homestay business under the registered name of FNB Hospitality Enterprise. The business runs ten units of homestay in Kuala Lumpur and Selangor. In addition to homestays bookings, Miss Felicia also receives bookings for events and meals delivery during the guests’ stay. Recently, due to the lifting of the movement control order (MCO), there are increasing requests and bookings made by the guests. Miss Felicia is overwhelmed with the processes since she is using a manual system in managing all bookings and requests, which are recorded in a logbook. There were incidents of overlapping and missing bookings and payments received. On several occasions, meals were not delivered as promised. Miss Felicia is worried that these incidents could affect her business’s reputation and sales. Therefore, she is urgently considering a new system to support FNB Hospitality business. She is also interested to consider a platform or a system that could help the business grows in its sales. Miss Felicia is also keen to receive recent updates on the system development progress, if required. You as the system analyst at Green Techno Sdn. Bhd. were asked by the project manager to consult Miss Felicia on the options that she could consider in improving the current system used by FNB Hospitality. REQUIRED: (a) Describe THREE (3) of your roles as a system analyst if Miss Felicia agrees to appoint Green Techno Sdn. Bhd. as the software provider. (b) Explain THREE (3) options for FNB Hospitality Enterprise to bring a new system in place. Justify each of the option in relation to the business context. (c) Propose THREE (3) system analysis methods that are suitable for FNB Hospitality Enterprise. Justify each of the method with a reason.
Miss Felicia is the owner of a homestay business under the registered name of FNB Hospitality Enterprise. The business runs ten units of homestay in Kuala Lumpur and Selangor. In addition to homestays bookings, Miss Felicia also receives bookings for events and meals delivery during the guests’ stay. Recently, due to the lifting of the movement control order (MCO), there are increasing requests and bookings made by the guests. Miss Felicia is overwhelmed with the processes since she is using a manual system in managing all bookings and requests, which are recorded in a logbook. There were incidents of overlapping and missing bookings and payments received. On several occasions, meals were not delivered as promised. Miss Felicia is worried that these incidents could affect her business’s reputation and sales. Therefore, she is urgently considering a new system to support FNB Hospitality business. She is also interested to consider a platform or a system that could help the business grows in its sales. Miss Felicia is also keen to receive recent updates on the system development progress, if required. You as the system analyst at Green Techno Sdn. Bhd. were asked by the project manager to consult Miss Felicia on the options that she could consider in improving the current system used by FNB Hospitality.
REQUIRED:
(a) Describe THREE (3) of your roles as a system analyst if Miss Felicia agrees to appoint Green Techno Sdn. Bhd. as the software provider.
(b) Explain THREE (3) options for FNB Hospitality Enterprise to bring a new system in place. Justify each of the option in relation to the business context.
(c) Propose THREE (3) system analysis methods that are suitable for FNB Hospitality Enterprise. Justify each of the method with a reason.
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