In customer-relationship management, a complaint is a. A Process recovery b. A way of customer interaction with financial teams c. Indication of customer dissatisfaction. d. Away of ignorance of quality.

In customer-relationship management, a complaint is a. A Process recovery b. A way of customer interaction with financial teams c. Indication of customer dissatisfaction. d. Away of ignorance of quality.

MARKETING 2018

19th Edition

ISBN:9780357033753

Author:Pride

Publisher:Pride

Chapter1: An Overview Of Strategic Marketing

Section1.2: Dollar Shave Club: The Company For Men

Problem 1C

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Concept explainers

Market Research Methodology

Market research refers to employing strategies, collecting data, and studying the target audience of a product by an organization. Businesses analyze customer data to figure out consumer trends, improve product design, improve user experience, develop customer-centric marketing campaigns, generate high-quality leads, and boost conversion rates. Phone surveys, test marketing strategies, and focus groups can be used for marketing research.

Question

In customer-relationship management, a complaint is

a. A Process recovery

b. A way of customer interaction with financial teams

c. Indication of customer dissatisfaction.

d. Away of ignorance of quality.

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