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Identify any specific issue of interest or problem relevant to the DHL company that impact their reputation/competitiveness/image.
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- What are the common challenges companies face when implementing CRM, and how can these challenges be addressed?Explain the key components of a CRM system and how they facilitate customer interactions.Evaluate the business management system (BMS) approach adopted by Fujitsu UK and Ireland, in relation to the size and complexity of the business; how may this need to be adapted to provide a suitable approach for an organization in the public sector?
- What is business problem that has the potential to be resolved using IS-based solutions?Discuss the implementation of Artificial Intelligence (AI) and Machine Learning (ML) in CRM systems. How do these technologies enhance customer interactions and decision-making?Analyze a case study of a company that successfully implemented CRM to improve its customer relationships and profitability.
- Identity the contextual influence that you believe will pose the greatest challenge to companies' competitiveness and identify the contextual influence that will pose the least challenge to companies' competitiveness.Give examples of industries that are affected by sea-sonality. Why would these businesses want to filter outseasonality?Describe how customer service and support CRM systems contribute to enhancing customer satisfaction and retention.