Answered: Header Introduction Five main topics on…

Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)

6th Edition

ISBN:9781305964792

Author:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa

Publisher:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa

Chapter12: Patient Scheduling

Section: Chapter Questions

Problem 12.2CS

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Time remaining: 01:59:48 Nursing You’re the lead medical assistant at a busy internal medicine office. The office manager informs you she has received numerous patient complaints. Patients are confused with the medical education they’re receiving from the medical assistants, which is leading to extreme frustration. The office manager informs you that a majority of the complaints are coming from patients who speak English as a second language. You decide to conduct an in-service for medical assistants to address this issue. Develop a handout for the in-service training. The handout should include tips on how to overcome language barriers when providing patient education. Use the template found at the end of this document to create your in-service handout. The template requires you to provide the following information: Header Introduction Five main topics on effective communication techniques for patients with language barriers An explanation of why each communication technique is beneficial and an example on how each technique will improve patient and staff communication Closing statement

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