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- Explain the concept of customer lifetime value (CLV) and how it relates to CRM strategies.Describe the role of data analytics and reporting in enhancing CRM effectiveness.Suggest THREE (3) important elements in designing and implementing effective CRM program. Give relevant example related to online business organization
- How should a loyalty program look during the differnt stages of a CRM life cycle?Considering the American heart association as a healthcare organization, what trends or considerations impact this organization in a positive way? What opportunities exist for the identified area?What are some of the emerging trends in CRM technology?
- Explain what a customer need is, how this relates to Maslow’s Hierarchy of Needs (MHN), and provide an example on each level of MHN.Delineate a dispute resolution process for those wishing to make complaints when it comes to wellness planExplain the nonprogrammed decision please give several examples by companies aspect