A large discount store has used a balanced scorecard for several years. The store's vision is to provide customers with affordable products in a family-friendly shopping environment. The company's strategy has been to focus on reducing the wait times for customers when checking out and when asking questions on the sales floor. Performance measures for the last two years follows. Year 1 Year 2
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- Zilibwino Bank had received a number of complaints on the length of time(queuing time) customers took to make deposit and withdraw money. The manager responded by increasing the bank teller staff by 10 percent. Complaints on queuing time quickly decreased, but then complaints on the cost of staffsuddenly increased. Oddly enough, when staff costs were analyzed, the manager found that the average cost of staff had actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate?Q/ Talk in details about : Attendance management in school problem, Make a virtual system to solve this problem using one of the MIS topics, and explain the topic and the method used to solve this problemMGMT Hospital Inc is a private concern that recently opened its doors to the public in the suburbsamidst heavy traffic. There are hardly any quiet nights. Sirens are a constant feature. However, onceinside, there is just the hustle and bustle of hospital staff going back and forth. A hospitalreadmission is when a patient who is discharged from the hospital, is re-admitted again within acertain period of time. Hospital readmission rates for certain conditions are now considered anindicator of hospital quality, and also affect the cost of care adversely. For this reason, Centers forMedicare & Medicaid Services established the Hospital Readmissions Reduction Program (HRRP)which aims to improve quality of care for patients and reduce health care spending by applyingpayment penalties to hospitals that have more than expected readmission rates for certain conditions.Although diabetes is not yet included in the penalty measures, the program is regularly adding newdisease conditions to the…
- Below is a table of data collected over a six-month period in a local grocery store. Construct a Pareto analysis of the data and determine the percentage of total complaints represented by the two most common categories. Checker 59 General 58 Service level 55 Policy/Procedures 40 Price Marking 45 Product Quality 87 Product Request 105 Checkout Queue 33 Stockout Condition 170 Other 71What could the company expect from each customer to return in revenue before unsubscribing (on average)? But in the margin? How much could the company spend on marketing to reach new customers? Monthly subscription per customer $3.900 Cost of production per customer $800 Cost of distribution per customer $1.300 Number of customers unsubscribe per month (average) 6%32 Which of the following is a prepaid fee that is collected at closing? A) Interest B) Appraisal C) Tax service D) Title insurance
- What are the differences between Spot Instances and On-Demand Instances?The manager of a local restaurant “RRR” asks you to improve the existing “online food ordering system” with an additional function. It is desired that the new function informs the customer about the approximate time needed to deliver the foods after customer submits the order via the website of “RRR”. If you plan to prepare an online questionnaire for the customers that they may fill on theweb site of “RRR” Write 2 questions that you may use nominal scale and 2 questions that you may useinterval scale.How to operationalize variables in a customer satisfaction survey, using a numerical scale questionnaire
- Below is a table of data collected over a six-month period in a local grocery store. Construct a Pareto analysis of the data and determine the percentage of total complaints represented by the two most common categories. Note: Round your answer to the nearest whole number. All Other 71 Checker 59 General 58 Service Level 55 Policy/Procedures 40 Price Marking 45 Product Quality 87 Product Request 105 Checkout Queue 33 Stock Condition 170Design a questionare of 20 questions that you could use to assesss the service quality of your on campus teaching facilities .AM plc has a 'produce or perish' style of management. Analyse how this may have caused the performance data for its Chinese factory to differ from the average for similar factories in China, as shown in Appendix A.