5. Janice Gould of Krebs Consulting is in the process of making a recommendation to a client regarding the corporate-wide purchase of an analytical software platform. She has made the following estimates on management's most important performance criteria and has rated three Software packages across these criteria. RATING Factor Vendor Vendor Vendor Performance criterion Functionality Vendor reliability Compatibility with current systems Maintenance & support Total cost Speed of implementation weight 25 A 8. 10 7 20 8. 10 5 8 25 4 8. 10 8 4 a. Which software platform would you recommend? b. Assume that the client changes their mind and now argues that the maintenance and support criterion is already accounted for by the total cost criterion. Further, the client asks Ms. Gould to drop maintenance and support and add its factor weight to total cost. Will this client request alter the recommendation?

5. Janice Gould of Krebs Consulting is in the process of making a recommendation to a client regarding the corporate-wide purchase of an analytical software platform. She has made the following estimates on management's most important performance criteria and has rated three Software packages across these criteria. RATING Factor Vendor Vendor Vendor Performance criterion Functionality Vendor reliability Compatibility with current systems Maintenance & support Total cost Speed of implementation weight 25 A 8. 10 7 20 8. 10 5 8 25 4 8. 10 8 4 a. Which software platform would you recommend? b. Assume that the client changes their mind and now argues that the maintenance and support criterion is already accounted for by the total cost criterion. Further, the client asks Ms. Gould to drop maintenance and support and add its factor weight to total cost. Will this client request alter the recommendation?

Cornerstones of Cost Management (Cornerstones Series)

4th Edition

ISBN:9781305970663

Author:Don R. Hansen, Maryanne M. Mowen

Publisher:Don R. Hansen, Maryanne M. Mowen

Chapter13: The Balanced Scorecard: Strategic-based Control

Section: Chapter Questions

Problem 12E: Consider the following quality improvement strategy as expressed by a series of if-then statements:...

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5. Janice Gould of Krebs Consulting is in the process of making a recommendation to a client
regarding the corporate-wide purchase of an analytical software platform. She has made the
following estimates on management's most important performance criteria and has rated
three Software packages across these criteria.
RATING
Factor
Vendor
Vendor
Vendor
Performance criterion
Functionality
Vendor reliability
Compatibility with current systems
Maintenance & support
Total cost
Speed of implementation
weight
A
25
9
10
7
9
20
8
10
5
8
25
4
8
10
8.
4
7
a. Which software platform would you recommend?
b. Assume that the client changes their mind and now argues that the maintenance and
support criterion is already accounted for by the total cost criterion. Further, the client asks
Ms. Gould to drop maintenance and support and add its factor weight to total cost. Will
this client request alter the recommendation?

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