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Comcast: Supply Chain Management System

Decent Essays

Supply chain management systems, enterprise resource planning systems, and customer relationship management systems are all used at Comcast and are a huge part of the success of the organization. Supply chain management systems are used to track information and inventory across different region markets and nationwide. An automated tracking of inventory allows the movement of products such as modems to be available for a technician on the day of install. By using the just-in-time method it allows the delivery of the product as the customer wants it. Comcast uses an RFID tracking to optimize their supply chain management (“Why the Right”, 2016). This means there is a tag chip which stores the products electronic code so it can be tracked by …show more content…

This data is collected and organized in order to process orders and maintain good customer service. The logical view of data would allow a knowledge worker to arrange and access information based on the needs of the business separating it from the physical view of how information is arranged and stored. The ability to do this allows for an employee to create detailed reports in order to determine information such as customer information and their order numbers and dates. This is imperative for a company like Comcast who has over 27 million customers in order to have a system to keep important data to analyze. Using a data warehouse allows them to gather from several databases and then the company can use the information to determine for example how many units of voice products are sold to create the necessary business intelligence to make future decisions and remain …show more content…

The way that an autonomous agent can be used is with a supply chain management system where the agent can schedule employees for jobs and request trucks to roll out for installations. It helps to allow the supply chain to keep moving and organized by having the intelligence to recognize when trucks are available to schedule, or knowing when a technician has free time to fill for an installation. A distributed system is used within Comcast where the software agent has access to two different computer systems and allows them to communicate back and forth. When Comcast first started they utilized this original system and then they brought in Salesforce. This distributed system works on both systems to allow the communication of information to flow back and forth between the two systems. Using a mobile agent system allows employees who are not connected to the Comcast network to VPN remotely since the software agent is able to relocate itself onto different computer systems despite not being at a Comcast location. Also when a customer uses their Comcast cable services artificial intelligence is used to learn what types of TV shows or movies customers typically watch and uses this data as reasoning to suggest shows based off of their preference. Thanks to intelligent agents, Comcast is able to give

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