Airline Customer Relationship Management Tool

4. What problems under the old system are solved or mitigated by the new system?

6. If you were assigned to Jim’s team for this project, when in the project schedule (in what phase of after which activities are completed) do you think you could develop an economics analysis of the proposed system? What economic feasibility factors do you think would be relevant?

The initial cost of the project will be the sum of the development, project administration, implementation, and financing functions. Development cost include IT system design, process planning, and feasibility analysis. Hardware upgrades, software development, infrastructure improvements are included in the implementation costs. Administration expenditures cover other costs such as training, furniture, network infrastructure, utilities, and insurance. Kudler expects to use this system for a prolonged period of time; therefore, the cost of the life cycle will need to be calculated also. Furthermore, the benefits of worker productivity gain, expenditure decrease, and employee utilization gains will also be calculated in the economic feasibility analysis. Once the initial cost of the project is determined, feasibility can be determined on the economic level. According to article, “Implementation: The operational feasibility perspective”, operational feasibility will be achieved if the following steps are followed. Step 1, managers and employee negative perceptions of change must be addressed openly. Step 2, positive factors for change must be reinforced. Step 3, the highest stress should be dealt with first. Step 4, change must start at the top of the organization. Step 5, informal and formal lines of communication should be used. All managers and workers should be involved or represented in the design.

The system champion will be responsible for leading the team and that particular team will come together and determine the expectations of the project while creating a project plan. The assembled team must get a list together of goals needed to accomplish within the new system and access the way these goals are going to be accomplished. The goal of the information system is to process and store data while keeping information safe and secure for the organization and within this process the important goals need to be understood by all members of the team, and implemented within the system. There are surveys given to the implementation team, and staff members so that the goals are identified by the importance it holds and will play within the process. Once the goals are determined the team is ready to find a vendor who fits the requirements by creating a list of all vendors to send a request for a proposal to the chosen vendors. The only time an organization accepts a request from the chosen vendors is when and if they are willing to do a demonstration for the staff and team members on the site. This on-site demonstration will help the staff to have a better understanding of the system while making an informed decision based on the information presented. This demonstration will also help the implementation team decide which vendor produces the better system while meeting the

Having to implement this new scheme, there are few shortcomings encountered but bearable. Amongst them, is the competition

Was the existing system adequate in the past? Why or why not? Why is it no longer adequate?

With the approval of this proposal, I plan to carry out the following tasks in an effort to gain an understanding of the viability of changing the current system as well as develop a strategy for a suggested course of action for upgrading our outdated

system, there are many changes that could make it even better. For instance, the sale

Recently though, an alternative has arisen to help combat this problem. A different system has started to gain popularity throughout the United States and other countries.

We would also explain the new system to our employees, its rules and the reason for implementing it.

The main problems with the existing system and goals for the future system identified as below:

Ć Beckford, John, 1958, The Viable system model: a more adequate tool for practicing management. (T/H 1993, P.H.D. B3.)

After the proposed system is analyzed and designed, the actual implementation of the system occurs. After implementation, working system is available and it requires timely maintenance.

The outcome of such a study should help to identify features of the new system including both the information the system

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