Uber Paper
.docx
keyboard_arrow_up
School
Embry-Riddle Aeronautical University *
*We aren’t endorsed by this school
Course
317
Subject
Management
Date
Jan 9, 2024
Type
docx
Pages
6
Uploaded by ColonelBookSwan33 on coursehero.com
1
5.3 Case Study – Harassment at Uber
5.3 Case Study – Harassment at Uber
Analeece Julien
ERAU OBLD 317
Dr Nelson
November 14, 2023
2
5.3 Case Study – Harassment at Uber
5.3 Case Study – Harassment at Uber
In early 2017, Susan Fowler valued public knowledge over her public reputation when she posted a very raw account of her experience working at Uber. To summarize her tenure, Fowler was victim of sexual harassment from a manager and was scrutinized by the human resources department and upper management when she reported the incident. Failing to provide reasonable punishment to the offending manager, and further dismissing her allegations of sexual
misconduct, Susan would resign her position in late 2016, not before learning of numerous additional allegations against that same manager. Her personal account, which was published on
her blog in February 2017, recounts a plethora of unethical and immoral incidents endured by herself and other female colleagues. The aftermath of Susan’s allegations resulted in internal restructuring, and emphasized the importance of human resource policies and procedures.
Susan’s primary complaint was regarding the sexual harassment incident, however her experience provoked multiple events that emphasized sore spots in Uber’s HR standards and procedures, management structure, and other various internal policies. In the wake of her blog post, Uber’s CEO resigned his position after facing backlash that he fostered a culture that included discrimination and sexual harassment, amongst other internal issues. Additionally, Uber’s workforce took a hit after the company let go of more than 20 employees in an effort to embark on “
major changes to professionalize its workplace” (Isaac, 2017). Changes in leadership and making adjustments internally were minor issues Uber faced due to the harassment. Uber faced legal battles from numerous employees, and was found guilty to the tune of over $4 million paid to Fowler (Ivanova, 2019). Especially once made public,
3
5.3 Case Study – Harassment at Uber
harassment of any kind greatly impacts an organization. The decrease in company productivity due to harassment leads to bad morale, reduced performance, and higher turnover, resulting in “
increased hiring and training costs” (Impactly, n.d.).
Sexual harassment in the workplace directly violates Title VII of the Civil Rights Act of 1964 (EEOC, 2019). Enacted in 1964, Title VII recognizes sexual harassment as a form of sex discrimination, and prohibits sexual advances, favors, and other conduct of sexual nature for companies consisting of 15 or more employees. Title VII is responsible for the created of the Equal Employment Opportunity Commission, which ensures enforcement of Title VII. Provisions provided in Title VII include discrimination protection, sexual harassment protection, and retaliation protection. Uber's failure to uphold accountability serves as a prime illustration of the consequences that may arise from insufficient training. It’s the employers responsibility to ensure all employees, especially managers, are provided with “training…on how to avoid sexual harassment and what steps to take if a complaint needs to be made” (Palmer, 2017). Failure to provide annual trainings or check-ins can result in a lack of employee engagement and practice in preventing harassment. Additionally, providing policies that prohibit retaliation could have greatly reduced the loss experienced by Uber. This also implies the implementation of these policies by the most high up employees. Alex Miller of Kantola Training Solutions suggests “harassing conduct will go unreported and fester” if there is a perception of toleration (Miller, 2022).
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Related Questions
BJ'S SUPERMARKET CUSTOMER CONFRONTATION:
Recently, Jenna, Supervisor in the Customer Services department, witnessed a squabble
between a customer and one of the customer service representatives Tina who is Caucasian
American. The customer Maria who is of Latin American ancestry, was attempting to
return what she claimed was a defective belt sander. Maria claimed the sander caused a
serious abrasion to her husband's arm, resulting in a trip to the emergency room. Tina was
rude to Maria in her response and not only refused to honor the return because she claimed
it was beyond the 30 day 'no questions asked' return policy, but she suggested that Maria's
husband had not followed the product directions appropriately. Tina went on to ask
whether Maria's husband could read English. Maria angrily responded that although she
and her husband are Latino, they are US citizens and fluent in English.
When Jenna overheard the conversation she walked up to the returns counter and asked
Tina to assist…
arrow_forward
You are the Senior Welfare Officer in the Human Resource Department of Chevron Energy Organization. For the past three months there seem to be growing discontent and restlessness among employees. The Chief Executive Officer, James Apple Hunt, has asked you to conduct an investigation to determine the cause of the discontent and restlessness. Specifically, it was recommended that you interview selected employees, facilitate a focus group and administer an employee satisfaction survey to allow for staff to respond to their concerns confidentially for fear of intimidation.
Write a memorandum to employees informing them about the impending investigation.
arrow_forward
Discuss 2 employee privacy rights which the employees must enjoy in this Organization as per law. Explain 2 ways by which the organization ensures the employee privacy is maintained. Which law guarantees the employee Privacy rights.
arrow_forward
Identifying and ___(1)___ workplace hazards and risks regularly is an effective approach to workplace safety. The employees may get __(2)___and diseases if they have an improper ___(3)___towards work, physical limitations, or lack of knowledge or __(4)__. Nevertheless, any harm in the workplace can be prevented if an employee follows the established standards, __(5)__or policies in health and ___(6)___. Front office receives and __(7)__guests on their arrival,they also communicate to other__(8)___ to help assist the guest.The front office serves as the first __(9)___where clients communicate to __(10)___and buy services from the institution or company.The front desk is usually located at the __(12__of the building and near the location of the elevator.
arrow_forward
You are the judge hearing a case where an employee has been terminated and has filed a wrongful termination complaint. The employee was the sole African-American customer service representative at the firm, who had a lengthy record of good evaluations. However, she received more negative evaluations over a period of three years after a new supervisor was hired, though the more stringent requirements that were applied to her were not applied to white employees. After 3 years, the employee was then selected for termination in a downsizing based on her previous 3 yearsâ evaluations. Based on this evidence, what should you decide?you should in favor of the employer because the termination was based on performance appraisals rather than raceyou should grant in favor of the employer because a discrimination claim based on performance appraisals going back three years was no longer timelyyou should rule in favor of employee to go to trial because African-Americans…
arrow_forward
Shondra works as a sales representative for Solar Corp. Last year her sales target was $2 million and this year in an aggressive bid for growth, the company increased the sales quota for all its salespeople to $4 million, although the market for Solar Corp.'s product has slowed. In order to meet her target, Shondra bribed an official of a potential customer. The roots of her unethical behavior most likely are the result of
unrealistic performance goals.
national differences in factors of production.
varying ethical standards in different nations.
cultural differences of countries.
strong personal ethics among employees.
arrow_forward
BELLEVUE
UNIVERSITY
Patient Information Ethical Dilemma
Nurse Jones is aware that one of the residents at
Paris Lights where Terrence works [Barry Black]
has a very weakened immune system, and any
exposure to MRSA could be dangerous.
Terrence is discharged from the hospital and given
a special course of antibiotics to treat his condition.
When Nurse Jones arrives at her next shift at Paris
Lights about a day after Terrence's discharge from
the hospital, she notices from the client treatment
records that Terrence has been working with Barry
Black over the past two weeks.
Dangerous Circumstances
arrow_forward
Study the scenario and complete the question that follows:
Alcohol Abuse in the Workplace
Mr Booser worked at Ukwakhiwa Kwelanga Construction Pty (Ltd). On 26 March 2020, while operating a 50-ton truck, he caused an
accident by negligently allowing his vehicle to hook onto certain electrical cables, dragging them down and exposing other
employees to considerable risk. He was immediately tested for the intake of alcohol, and it was established that he was significantly
beyond the legal limit. He also displayed apparent symptoms of being under the influence of alcohol, in particular the smelt of
alcohol, had dark red eyes and demonstrated a general appearance of being intoxicated. Because he was unfit to carry out his
tasks, he was immediately suspended from duty for the shift. Following a disciplinary hearing where Mr Booser admitted that he had
an alcohol abuse problem, he was dismissed for both damage to company property and being under the influence of alcohol whilst
operating heavy…
arrow_forward
.
3
1
1
Which type of organizational commitment is best for organizations?
Operational
Normative
Continuance
Affective
arrow_forward
If an employee is having a substance abuse problem or a personal relationship problem, what should the company do? Anything? Nothing? Explain.
arrow_forward
Based on the BP Deepwater Horizon case, which of the following best characterizes BP CEO Tony Haward’s handling of the Deepwater Horizon crisis?
a.
Hayward failed to authentically express concern and remorse in the early days of the disaster and made several missteps that hurt BPs reputation.
b.
Hayward demonstrated strong crisis management skills by thoroughly communicating the steps and procedures that would be followed to stop the oil spill and prevent additional spills in the future.
c.
Hayward spent too much money and resources on addressing the oil spill, as the funds would have been better spent as a dividend for shareholders.
d.
Hayward made a good strategic decision to invest in a public relations campaign to influence local residents impacted by the oil spill.
e.
Hayward developed strong relationships with several key stakeholders, including the President of the United States, which were important for managing the crisis.
arrow_forward
Your organization was able to win a client who is sponsoring an online concert whose mission is to support the advocacy of Violence against Women. The concert will have the performances of different groups and singers, all of which are females.question:
As a professional who handles/manages an event, can your event attract the opposite sex as an audience? How?
arrow_forward
n 2006, Hewlett-Packard Development Company LP became embroiled in a controversy over methods used to investigate media leaks from its board. HP Chairperson Patricia Dunn could have simply asked the directors who was the source cited in the story, sought an apology and gone from there. With some direct face-to-face communication, the story would likely have ended quickly. It did not. “Not only did investigators impersonate board members, employees and journalists to obtain their phone records, but according to multiple reports, they also surveilled an HP director and a reporter for CNet Networks Inc. They sent monitoring spyware in an e-mail to that reporter by concocting a phoney tip. They even snooped on the phone records of former CEO and Chairperson Carly Fiorina, who
had launched the quest to identify media sources in the first place.”
The situation continued to escalate. For example, the New York Times reported that HP consultants even considered planting clerical or custodial…
arrow_forward
Identify two health care issues in the workplace. From therea)Which may be considered ethicalb)Which may be considered legalIf you think it is covered by both, justify your answer.
arrow_forward
Assess four reasons why it is important for an organization to pass a sexual harassment bill
arrow_forward
Some Policies for Inclusion of the LGBTQ and Disabled People Include
Awareness and Sensitivity Training
Accessible Work Place Design
Inclusive and Benefits Policies
Give Sound recommendations and justifications for the inclusion of new/improved policies provided.
arrow_forward
d iscuss the potential consequences of neglecting employee appreciation in the workplace.
arrow_forward
The impact of social media and cameras in the courtroom summarize the social issue and how it intersects with probation services. Consider incorporating relevant data or statistics to support your summary.
arrow_forward
3) Why is firing an employee stating his HIV
status discriminatory?
arrow_forward
4. What practice can an organization undertake to ensure all employees are working to create a culture of diversity and inclusion?
A) evaluating performance of behaviours on a continuous basis
B) creating ad hoc groups within the organization to monitor diversity
C) confidential surveys to minorities to determine their level of inclusion
D) confidential surveys of clients and suppliers to determine their view of the organization's diversity program
arrow_forward
Why would employers want to fire employees whose dependents are having serious health problems? Should this practice be illegal? What do you think would be the reaction of employees with healthy dependents who suspect this might be happening? Explain.
arrow_forward
cenario:
The sales manager at Signa life insurance felt that many potential clients responded fearfully to the sales
representatives' calls. They replied to the representatives' questions suspiciously or treated them as
untrustworthy. This issue caused a severe downfall in the sales. To understand the barriers between customers
and sales representatives, a team led by Ali started working on this issue and discovered that sales
representatives who did not acknowledge their clients, distress felt dishonest. The representatives' more
aggressive sales tactics seemed only to increase their clients' negative emotional responses.
Sales representatives who looked at their job from the customer's perspective successfully made sales. Mr. Ali
started an emotional awareness training program for its sales staff. Over time, as Ali's team expanded their
emotion-based program, Sigma Life insurance sales rose by tens of millions of rupees. The training in emotional
awareness shows that companies can…
arrow_forward
"Across the World With the Singapore Girl" and "Singapore Airlines SQ Girl" discuss how these videos might be perceived by Singapore Airlines cabin crew.
arrow_forward
Explain the logic behind these two quotes:
1) "A complaint is a gift" and
2) "The customer who complaints is your friend".
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON
Related Questions
- BJ'S SUPERMARKET CUSTOMER CONFRONTATION: Recently, Jenna, Supervisor in the Customer Services department, witnessed a squabble between a customer and one of the customer service representatives Tina who is Caucasian American. The customer Maria who is of Latin American ancestry, was attempting to return what she claimed was a defective belt sander. Maria claimed the sander caused a serious abrasion to her husband's arm, resulting in a trip to the emergency room. Tina was rude to Maria in her response and not only refused to honor the return because she claimed it was beyond the 30 day 'no questions asked' return policy, but she suggested that Maria's husband had not followed the product directions appropriately. Tina went on to ask whether Maria's husband could read English. Maria angrily responded that although she and her husband are Latino, they are US citizens and fluent in English. When Jenna overheard the conversation she walked up to the returns counter and asked Tina to assist…arrow_forwardYou are the Senior Welfare Officer in the Human Resource Department of Chevron Energy Organization. For the past three months there seem to be growing discontent and restlessness among employees. The Chief Executive Officer, James Apple Hunt, has asked you to conduct an investigation to determine the cause of the discontent and restlessness. Specifically, it was recommended that you interview selected employees, facilitate a focus group and administer an employee satisfaction survey to allow for staff to respond to their concerns confidentially for fear of intimidation. Write a memorandum to employees informing them about the impending investigation.arrow_forwardDiscuss 2 employee privacy rights which the employees must enjoy in this Organization as per law. Explain 2 ways by which the organization ensures the employee privacy is maintained. Which law guarantees the employee Privacy rights.arrow_forward
- Identifying and ___(1)___ workplace hazards and risks regularly is an effective approach to workplace safety. The employees may get __(2)___and diseases if they have an improper ___(3)___towards work, physical limitations, or lack of knowledge or __(4)__. Nevertheless, any harm in the workplace can be prevented if an employee follows the established standards, __(5)__or policies in health and ___(6)___. Front office receives and __(7)__guests on their arrival,they also communicate to other__(8)___ to help assist the guest.The front office serves as the first __(9)___where clients communicate to __(10)___and buy services from the institution or company.The front desk is usually located at the __(12__of the building and near the location of the elevator.arrow_forwardYou are the judge hearing a case where an employee has been terminated and has filed a wrongful termination complaint. The employee was the sole African-American customer service representative at the firm, who had a lengthy record of good evaluations. However, she received more negative evaluations over a period of three years after a new supervisor was hired, though the more stringent requirements that were applied to her were not applied to white employees. After 3 years, the employee was then selected for termination in a downsizing based on her previous 3 yearsâ evaluations. Based on this evidence, what should you decide?you should in favor of the employer because the termination was based on performance appraisals rather than raceyou should grant in favor of the employer because a discrimination claim based on performance appraisals going back three years was no longer timelyyou should rule in favor of employee to go to trial because African-Americans…arrow_forwardShondra works as a sales representative for Solar Corp. Last year her sales target was $2 million and this year in an aggressive bid for growth, the company increased the sales quota for all its salespeople to $4 million, although the market for Solar Corp.'s product has slowed. In order to meet her target, Shondra bribed an official of a potential customer. The roots of her unethical behavior most likely are the result of unrealistic performance goals. national differences in factors of production. varying ethical standards in different nations. cultural differences of countries. strong personal ethics among employees.arrow_forward
- BELLEVUE UNIVERSITY Patient Information Ethical Dilemma Nurse Jones is aware that one of the residents at Paris Lights where Terrence works [Barry Black] has a very weakened immune system, and any exposure to MRSA could be dangerous. Terrence is discharged from the hospital and given a special course of antibiotics to treat his condition. When Nurse Jones arrives at her next shift at Paris Lights about a day after Terrence's discharge from the hospital, she notices from the client treatment records that Terrence has been working with Barry Black over the past two weeks. Dangerous Circumstancesarrow_forwardStudy the scenario and complete the question that follows: Alcohol Abuse in the Workplace Mr Booser worked at Ukwakhiwa Kwelanga Construction Pty (Ltd). On 26 March 2020, while operating a 50-ton truck, he caused an accident by negligently allowing his vehicle to hook onto certain electrical cables, dragging them down and exposing other employees to considerable risk. He was immediately tested for the intake of alcohol, and it was established that he was significantly beyond the legal limit. He also displayed apparent symptoms of being under the influence of alcohol, in particular the smelt of alcohol, had dark red eyes and demonstrated a general appearance of being intoxicated. Because he was unfit to carry out his tasks, he was immediately suspended from duty for the shift. Following a disciplinary hearing where Mr Booser admitted that he had an alcohol abuse problem, he was dismissed for both damage to company property and being under the influence of alcohol whilst operating heavy…arrow_forward. 3 1 1 Which type of organizational commitment is best for organizations? Operational Normative Continuance Affectivearrow_forward
- If an employee is having a substance abuse problem or a personal relationship problem, what should the company do? Anything? Nothing? Explain.arrow_forwardBased on the BP Deepwater Horizon case, which of the following best characterizes BP CEO Tony Haward’s handling of the Deepwater Horizon crisis? a. Hayward failed to authentically express concern and remorse in the early days of the disaster and made several missteps that hurt BPs reputation. b. Hayward demonstrated strong crisis management skills by thoroughly communicating the steps and procedures that would be followed to stop the oil spill and prevent additional spills in the future. c. Hayward spent too much money and resources on addressing the oil spill, as the funds would have been better spent as a dividend for shareholders. d. Hayward made a good strategic decision to invest in a public relations campaign to influence local residents impacted by the oil spill. e. Hayward developed strong relationships with several key stakeholders, including the President of the United States, which were important for managing the crisis.arrow_forwardYour organization was able to win a client who is sponsoring an online concert whose mission is to support the advocacy of Violence against Women. The concert will have the performances of different groups and singers, all of which are females.question: As a professional who handles/manages an event, can your event attract the opposite sex as an audience? How?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill EducationManagement (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSONSpreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning
- Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSONBusiness Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSONFundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON