Week 14 Chapter_Article Highlights

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University of Delaware *

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Management

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May 10, 2024

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Chapter 28: Make Management Practice Fit National Cultures and the Global Culture - A shared meaning system that enables players in the global work context to communicate and understand each other is needed, so there is a basis for collaboration & coordination. - Social scientists drew attention to the dissemination of three sociocultural values around the world which were rationalization, professionalism, and actorhood. - Global context determines the principles that should guide managers operating in the global work context. - Subprinciple 1: globally implement task-oriented managerial practices and locally implement interpersonal-oriented practices. - Subprinciple 2: identify the cultural characteristics of the countries with which you conduct business. - The two values that depict most of the variance among cultures are collectivism versus individualism, and power distance. - Three additional values that help differentiate cultures are uncertainty avoidance, masculinity/femininity, and future time orientation. - Subprinciple 3: understand yourself and the cultural values you hold. - Subprinciple 4 : implement employee-related management practices that fit in with the cultural values. Goals and Feedback - Empowerment is considered to be a strong motivational approach in Western cultures. - Not the case in India and the Far East. - Different based on geographical location. Reward Allocation - Payment-by-results dominates individualistic cultures such as the USA, England, etc. - May violate group harmony in collectivistic cultures. - Application of an inappropriate distribution rule may endanger feelings of injustice. Mitigating employee motivation. Teamwork and Multicultural, Virtual Teams - Managing multicultural, virtual teams requires the creation of a shared understanding among the team members. 1. What are the most important models (if any) in each article/chapter? a. Multilevel Model of Culture (Erez and Gati, 2004). b. Figure 28.3: Fit interpersonal management practices with local cultures. 2. What are the two most important concepts in each article/chapter? a. The four principles of global management. b. Cultural values should serve as criteria for selecting and implementing the most effective management practices. Communicating, Negotiating, and Resolving Conflicts Across Cultures
- Communication is the fundamental building block of social experience. - Operates through codes and conventions, which when aren’t shared between two people, will result in difficulty communicating with one another. - Codes and conventions are determined mainly by peoples cultures. - Languages are living entities that grow and change to accommodate the widely different groups who use them and the changes in the social circumstances in which they are used. - Communication conventions cover the ways that language and other codes are used within a particular culture. - Nonverbal communication often assists cross-cultural understanding because many nonverbal signals are similar between different cultures. - A culturally intelligent person will be mindful of the comfort of those he or she deals with and will modify his or her social distance. - Negotiating phases include… - Building a relationship, exchanging information, trying to persuade each other, and making concessions and reaching agreement. - Power Distance : the extent to which people expect to see power and authority invoked to solve problems. Principles for Cross-Cultural Communication and Negotiation - Gain the knowledge to anticipate differences. - Practice mindfulness. - Develop cross-cultural skills. 3. What are the most important models (if any) in each article/chapter? a. Cross-cultural communication process (Figure 5.1). 4. What are the two most important concepts in each article/chapter? a. Communication is one of the most important aspects when it comes to any and all social interactions and relationships. b. Cross-cultural communication has many barriers that include language skills, body language, eye contact, etc. which make shared understanding hard because everyone comes from different backgrounds, codes, and conventions.
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