Merger Integration At Bank Of America

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School

Colorado State University, Global Campus *

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Course

600A

Subject

Information Systems

Date

May 3, 2024

Type

docx

Pages

5

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Name: Sai Mahesh Battula CSU ID: C836882866 Fixing the Payment System at Alvalade XXI: A Case on IT Project Risk Management What were the main risks associated with the project that were known before the inauguration day of the new stadium? Delay in distribution and activation of pre-paid cards resulted in operational issues during the events. No prior proper training provided to bar staff on usage of Cards making it less efficient and resulted in errors while accepting payments. No proper deployment and testing of the payment system before event. Delay in the construction of stadium. because of it, both Casa XXI or Meag got very less access to the stadium before inauguration which created a doubt, whether the installed configuration of the system actually working. Doing Comprehensive testing, few days before the next match which resulted in Failure. Which created a lot of chaos whether to go ahead with new suppliers, if goes ahead what if new products bring new problems. Not stocking/activating cards on time, which leads to customer dissatisfaction. POS machines are not programmed to accept cash payments. Which resulted in accepting cash without recording payments, selling without recording sale, and in some cases sold without accepting payments.
Name: Sai Mahesh Battula CSU ID: C836882866 Bar managers have the option to change configuration, but they required a specific password to change configuration. However, these passwords were not provided in advance, and the bar managers had not received training on how to handle such a scenario. Not having enough technical resources to provide product/technical support to handle the chaos. Not registering prices of the products (water bottle) in database. Taking too much time (45 sec to complete a sale) to complete a transaction which is affecting operational efficiency at bars. Wireless terminals stopped working; further checking found that the transmitters stopped working because it was very hot due to unusual temperature and salespeople are not trained to handle such situations. Meag Didn’t seem to be willing to deliver beyond the technical questions related to installation and test of the system and have very less experience with large systems. Printer without proper connection, printing invoices showing the products that are not requested. Meag not having a knowledge of which version of SQL to use to keep track of values in database.
Name: Sai Mahesh Battula CSU ID: C836882866 What actions did Casa XXI take to avoid, mitigate, or transfer these risks? Were these actions effective? What would you have done differently? Explain your answer by citing specific problems encountered by the payment system on inauguration day. Casa XXI provided training to bar staff/manager to handle various situations, like accepting cash payments, configurations and operating the POS terminals effectively. This helps to solve the organizational issue of staff encountered during the inauguration. Casa XXI worked on reducing the transaction time from 45 seconds to 8 seconds by simplifying the menu structure and limiting the product range. This aimed to mitigate the bottleneck experienced during peak periods. Casa XXI modified the process for activating prepaid cards by activating them before distribution to the kiosk for selling the card. This aimed to reduce bottlenecks at the bars and mitigate the risk of cards not being activated in time for use. Casa XXI reached out to the external advisor to check alternative solutions. This helps to identify and implement more effective technology and operational solutions. Casa XXI decided to replace the malfunctioning wireless transmitters and install new antennas with a cooling system. This action aimed to address the technical problem of system failure due to high temperatures.
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