Sam are the owner of a leading resort in Ooty. Recently, a customer has complained about bad quality of room and service experienced by him at your resort. The angry customer has claimed compensation for his unpleasant stay. Write a response letter to the aggrieved customer by suitably settling the claim.
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Sam are the owner of a leading resort in Ooty. Recently, a customer has complained about bad quality of room and service experienced by him at your resort. The angry customer has claimed compensation for his unpleasant stay.
Write a response letter to the aggrieved customer by suitably settling the claim.
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- Is it ethical for the restaurant to charge the customer when the customer did not show up for reservation? On the other hand, should restaurants be held liable for damages for not honoring the customer reservation? Please answer correct explain plz asap6.Assume that you are a hotelier who has a group booked at your hotel. The group has picked up all of its originally requested rooms and is now requesting additional rooms at the same reduced rates you originally agreed to when their group rooms contract was signed. You do have rooms available to fulfill the group’s new request, but you know those remaining rooms could now be sold to the general public at rates much higher than those being paid by the group. What factors would you consider prior to granting, or not granting, this group’s request for additional rooms? 7.Some hotels state that they guarantee room availability (but not room type availability) when a guest arrives with a guaranteed reservation. Name one advantage of such an approach. Name one disadvantage. 8.Some hotels’ FOMs authorize their front office agents to adjust room charges up to the amount of a guest’s total charges for their stay. Other FOMs limit the dollar amount of adjustment that can be made without…For an additional fee, a customer purchasing a Whirlpool appliance, such as washing machine, can purchase a three year service contract. The contract provides free repair service and parts for the specified appliance using an authorized Whirlpool service provider. When a person with Whirlpool service contract needs to repair an appliance such as washing machine, he or she calls the whirlpool repairs and parts department to schedule an appointment. The department makes the appointment and gives the caller the date and approximate time of the appointment. This process is very lengthy. It may take two weeks to schedule a repair visit.In above case what changes could be made to make this process more efficient with the development of Information system. Discuss in detail various phases of System Development life cycle that are involved in this case.
- A landlord has received several noise complaints about a tenant and has given the tenant several warnings. Finally, the landlord delivers a written notice to the tenant, telling them that they must vacate the premises within a certain number of days. What is the number of days, according to the Florida Residential Landlord and Tenant Act? five days seven days ten days three daysAn individual health insurance policy contains a Change of Occupation provision. If the insured experiences a loss in a more hazardous occupation than when the policy was issued, the insurance company may: A) adjust benefits to the premium provides for the new occupational B) increase the waiting period to adjust for the occupational differences C) deny any daim on the bast of misrepresentation D) increase the deducible to adjust for the occupational differenceAs a customer care manager of a laptop company, you have been informed about a customer complaint that the battery gets heated up and leads to shut down of the device. Your company does not produce batteries and your terms and conditions specify that customers will have to directly deal with the battery manufacturer in case of a battery problem. Your direct report has told the same to the customer. The customer however insists that since she purchased the laptop from you, it is your responsibility to fix the problem. You realize that customer’s point is valid. How should you think about resolving this issue?Holding on to your terms and conditions and insisting that customer talk directly to the company that manufactures battery Reprimanding your direct report of not being able to handle such problems at his end Asking your seniors for counsel and advice Immediately replacing the battery since customer satisfaction is critical
- Explanation of Benefits (EOB) or Remittance Advice – In many cases these terms are used interchangeably; however, they are different. The Explanation of Benefits is sent to a patient that explains how the insurance processed their services rendered, what was paid or not paid to the provider, and what the patient owes. The Remittance Advice provides information to the healthcare facility or office on whether they need to appeal the claims processing or accept the processing as received. Review the Explanation of Benefits (EOB) from Cigna and CMSWhich doctor-patient model describes when the doctor carries out the wishes of the patient? Select one: O Priestly Model O Engineering Model O Collegial Model O Contractual Model Jump to...A lender must issue an adverse action to the customer If the customer makes an inquiry about a loan and if the lender has: A) anytime there is an Inquiry for a loan and the adverse action will have a deadline to apply for a loan. B) not performed any analysis and told the customer they have to apply for a loan first before the loan officer can speak to them. C) evaluated specific information about the customer and communicated that they will not qualify for a mortgage. D) evaluated specific information about the customer and communicated to the consumer the various programs that they may qualify for but the customer does not want to move forward.
- What would be the purpose for a cashier’s well (pit or bucket) in a hotel that has no property management system? Why would a hotel that has a property management system in place also have a cashier’s well (pit or bucketOne of the engineers at Clearwater Electronics is a devout Muslim and is required to attend prayer services at his mosque during the day on Friday for a short period. He has asked his direct supervisor in the past if he might take time off, but his supervisor said it would be too inconvenient. The engineer has now asked HR for help in determining if a reasonable accommodation could be made so he can attend the midday prayer service. Which of the following statements would be considered the best “reasonable accommodation” HR can present to the supervisor? The company could allow the engineer to take his lunch break to attend the prayer service. If he is late returning, he can make up the time at the end of the day. The company could remodel a storage area as a prayer space, which would require at least six thousand dollars for the remodel because of the need for washroom facilities. The company could ask another employee to cover for the time the engineer is gone and…In the event of an emergency, the Leading Edge receptionist needs to know who is in the office building. Therefore, employees are required to sign when entering and leaving when entering or leaving the building. During the last two fire drills, it became clear that many employees did not register when entering and exiting. What question does a systemic thinking approach demonstrate to solving this problem? A) What incentive would encourage workers to register when they come and go? B) Should employees receive a reduced payment for not registering when they enter and leave? C) Should Leading Edge have a reminder to register when they enter and leave each door? D) Why don't some workers manage to register when they come and go?