Identify three future trends in BPMN, that are likely to occur and could improve business processes with a significant Return on Investment (ROI)
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Future trends
- Identify three future trends in BPMN, that are likely to occur and could improve business processes with a significant
Return on Investment (ROI).
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- Analyse the issues described below using root cause analysis techniques. A travel agency has recently lost several medium-sized and large corporate customers due to complaints about poor customer service. The management team of the travel agency decided to appoint a team of analysts to address this problem. The team gathered data by conducting interviews and surveys with current and past corporate customers and gathering customer feedback data that the travel agency has recorded over time. About 2% of customers complained about errors made in their bookings. On one occasion, a customer requested a change to a flight booking. The travel agent wrote an e-mail to the customer suggesting that the change had been made and attached a modified travel itinerary. However, it later turned out that the flight reservation system had not confirmed the modified booking. As a result, the customer was not allowed to board the flight, leading to a series of severe inconveniences for the customer.…Variables in the following statements form a cause & effect Using plastic more in daily life can increase the risk of cancer. True FalseIn a car manufacturing company, an automated painting process has been introduced, and the quality assurance team suspects there might be issues that require investigation. The team decides to conduct a root cause analysis to identify potential problems. Through the root cause analysis and further investigation, it appears that the drying time of the paint in minutes is affecting the overall quality of the finish. The aspect they need to examine is the variation in drying time across different colours of paint. Considering the ongoing concerns in the painting process, the team chooses to collect a sample of six drying time measurements every 20 minutes from various colours of paint. The recorded drying time values for a day's production are presented in Table 1. A total of 10 sets of measurements, each consisting of six drying time values in minutes, have been collected. Each time a set of measurements is taken, the individual drying time values are recorded. Table 1: Drying Time…
- Design a study to identify what might be the probable ultimate cause/s of the decline in sales. For looking at the different causes, consider the box and arrow diagram given. Note the following things about the box and arrow diagram: If the arrow’s head is towards a box, that means the variable in the box (where the arrow’s head is) affects the variable in the box from where the arrow originated. E.g “Revenue/Sales” is affected by the “Number of shoppers/customers”. The boxes in grey are the variables you as a firm/owner can directly expect to affect which can further affect other variables in the model. E.g. You can incorporate training programs to improve “customer service” perceptions and, ultimately “Sales”. There is a hierarchy of the variables such that we have started from the broadest ones in thetop and then went to the finer one. The motivation for the research group here is to design a study for the store. This study is to find out the customer’s current perception…A toy manufacturer wants to apply Six Sigma to its manufacturing process. The product will be examined by the inspection team using a predetermined standard. A product is considered defective if it doesn't satisfy a requirement. Each item may have as few as no flaws or as many as six. One product was discovered to be faulty after the inspection crew examined roughly 1000 goods. Determine the DPMO for the process and provide feedback on its suitability for six sigma.Post Covid-19 will inevitably change the expectations of the customer in relation to restaurant service. Watch the advertisement ( https://www.youtube.com/watch?v=QX64tBjRkwM&t=11s) of the country’s number one fast food chain, Jollibee in going beyond the extra mile to ensure the safety of its customers while continuing to deliver quality food and service. Read also reopening guidelines of hotels and restaurants in Florida, USA and react whether the guidelines can be applied to the establishments in our country. In your opinion and observation, what are the "now normal" strategies in the restaurant service? How did the staff interact with the guest?
- A Lighting company seeks to study the percentage of the defective glass shells being manufactured. Theoretically, the percentage of defectives is dependent on temperature, humidity, and the level of artisan expertise. Complete historical data are available for the following variables on a daily basis for a year.a. Temperature (high, normal, low)b. Humidity (high, normal, low)c. Artisan expertise (expert, average, mediocre)Some experts feel that defectives also depend on productive supervisors. However, data on supervisors in charge are available for only 242 of the 365 days. How should you conduct this study?In a survey 7 out of 8 dentists recommend a ProTooth toothbrush. Based on this information, which can the toothbrush company predict about its recommendations?An auditor used regression analysis to evaluate the relationship between utility costs andmachine hours. The following information was developed using a computer softwareprogram: Intercept 2,050 Standard error of estimate 200Regression 0.825 Number of observations 36Correlation coefficient 0.800 How much is the utility cost if the company’s 10 machines will use 2,400 hours next month?a. ₱3,830b. ₱3,970c. ₱4,030d. ₱4,050
- Tucson Machinery, Inc., manufactures numerically controlled machines, which sell for an average price of $14.0 million each. Sales for these NCMs for the past two years were as follows: Use Exhibit 3.10. QUARTER LAST YEAR I II III IV QUANTITY (UNITS) Y = 14 20 28 18 QUARTER THIS YEAR I II III IV QUANTITY (UNITS) 20 26 30 15 a. Find the equation of a simple linear regression line using Excel. (Round your answers to 3 decimal places.) > Answer is complete but not entirely correct. 18.535 X + 0.630 tIdentify practical implications of ECRM.a) Calculate the three point moving averages (quarters) and seasonal variation for the above data b) A detective figures he has a one in nine chance of recovering stolen property. His out-of-pocket expenses for the investigation are $9,000. He is only paid his fee if he recovers the stolen property, what should he charge clients in order to breakeven? c) At races, your horse, has a probability of 1/20 of coming 1st, 1/10 of coming 2nd and a probability of 1⁄4 in coming 3rd. First place pays $4,500 to the winner, second place $3,500 and third place $1,500.Hence, is it worth entering the race if it costs $799? d) Your company plans to invest in a particular project. There is a 35% chance you will lose $30,000, a 40% chance you will break even, and a 25% chance you will make $65,000. Based solely on this information, what should youdo? e) A manufacturer is considering the production of a new and better mousetrap. She estimates the probability that the new mousetrap is successful is 3⁄4.…