CASE SUMMARY: Retailers commonly track customer's shopping patterns and target them with special offers. For example, PTS an Extra care card that, when swiped at checkout applies discounts to purchases and provides rebates called Extra Bucks to be used as cash on future purchases. Behind the scenes, PTS has gathers data on customer’s purchases and using aggregated data to target individuals with special offers. Customers who have not recently shopped may may receive a discount in the mail or an online offer to incentive them to return. Frequent shoppers can scan their Extracare cards to get discounts and offers in the store. Questions Is it right for marketers to track consumer purchases? (Explain.) Should consumers be concerned with what information is being used? What are other examples of marketers using data collection to sell products? Is it ethical?
CASE SUMMARY: Retailers commonly track customer's shopping patterns and target them with special offers. For example, PTS an Extra care card that, when swiped at checkout applies discounts to purchases and provides rebates called Extra Bucks to be used as cash on future purchases. Behind the scenes, PTS has gathers data on customer’s purchases and using aggregated data to target individuals with special offers. Customers who have not recently shopped may may receive a discount in the mail or an online offer to incentive them to return. Frequent shoppers can scan their Extracare cards to get discounts and offers in the store. Questions Is it right for marketers to track consumer purchases? (Explain.) Should consumers be concerned with what information is being used? What are other examples of marketers using data collection to sell products? Is it ethical?
Contemporary Marketing
18th Edition
ISBN:9780357033777
Author:Louis E. Boone, David L. Kurtz
Publisher:Louis E. Boone, David L. Kurtz
Chapter14: Pricing Strategies
Section14.2: Forecasting Demand
Problem 1LO
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CASE SUMMARY: Retailers commonly track customer's shopping patterns and target them with special offers. For example, PTS an Extra care card that, when swiped at checkout applies discounts to purchases and provides rebates called Extra Bucks to be used as cash on future purchases. Behind the scenes, PTS has gathers data on customer’s purchases and using aggregated data to target individuals with special offers. Customers who have not recently shopped may may receive a discount in the mail or an online offer to incentive them to return. Frequent shoppers can scan their Extracare cards to get discounts and offers in the store.
Questions
- Is it right for marketers to track consumer purchases? (Explain.)
- Should consumers be concerned with what information is being used?
- What are other examples of marketers using data collection to sell products? Is it ethical?
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