Assume you are employed as the Training Manager in a company and would like to carry out a training needs assessment for 100 employees who are located in one city where you have identified a gap in performance hence you have all the background information you need. Use this information to answer the following questions. a) Explain the steps you would take to carry out a training needs assessment of the employees. b) Briefly discuss any two reasons why it is a good practice to collect both qualitative and quantitative data in a training needs assessment. c) Using the same organisation, describe BRIEFLY how you would carry out training on “Good Customer Service” in a one-day workshop. Pay attention to all the preparatory activities you would carry out BEFORE the training and how you would carry out the training itself.
Assume you are employed as the Training Manager in a company and would like to carry out a training needs assessment for 100 employees who are located in one city where you have identified a gap in performance hence you have all the background information you need. Use this information to answer the following questions.
a) Explain the steps you would take to carry out a training needs assessment of the employees.
b) Briefly discuss any two reasons why it is a good practice to collect both qualitative and quantitative data in a training needs assessment.
c) Using the same organisation, describe BRIEFLY how you would carry out training on “Good Customer Service” in a one-day workshop. Pay attention to all the preparatory activities you would carry out BEFORE the training and how you would carry out the training itself.
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