Bus 5211 Discussion Assignment 3
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Cultural intelligence, or cultural quotient (CQ), isreferred to as the ability to relate to others and interact effectively across cultures, it requires placing the interests, feelings and cultures of other people into context (Indeed Editorial team, 2023). As e-commerce and globalization evolve, the business environment has become more intricate. Managers now need to effectively use the elements of cultural intelligence to increase performance in an environment with a variety of cultural settings. The Cultural intelligent framework focuses on
four aspects: Knowledge, strategic thinking, motivation, and behaviors. It can be further classified as the ABCs of cultural intelligence: acquire (knowledge), build (strategic thinking), contemplate (motivation), and do (behavior) (Cultural Intelligence for Leaders, 2012). In this discussion I will elaborate on the elements of ABC’s of cultural intelligence, and the difference between cultural intelligence and emotional and social intelligence.
Acquire
The acquisition of knowledge is an essential element of inter-and-cross-cultural interactions. It is important that Leaders understand how cultures are created, interpreted, shared. They also need recognize and understand how cultural symbols and interpretations affects individuals’ attitudes and behavior (Cultural Intelligence for Leaders, 2012).
Build
Build is the second aspect in the Abc’s, once knowledge of cultural intelligence is acquired leaders must be able to utilize this knowledge strategically across cultures. Building strategic thinking aids leaders in creating and environment where individual from diverse cultural background and with differing attitudes can collaborate and function cohesively (Cultural Intelligence for Leaders, 2012).
Contemplate
Contemplate is the third element in the Abc’s which focuses on one’s ability to be attentive to
one environment and also respond to unfamiliar situations. Leaders when making decision on
any issue or scenario should contemplate on them first. Contemplation is considering an individual’s interest, drive, and motivation including one’s inclination to work through and with cultural interactions (Cultural Intelligence for Leaders, 2012).
Do
Do is the fourth aspect in the Abc’s, it is seen as the adapt and perform element where leaders
adapt and implement strategies that result in transforming individuals by adopting new behaviors for better interactions with an unfamiliar culture (Cultural Intelligence for Leaders, 2012).
What makes cultural intelligence unique and how does it differ from emotional and social intelligence?
Cultural intelligence is unique as it assists individuals to navigate their path through unfamiliar cultural situations (Cultural Intelligence for Leaders, 2012). “Culturally intelligent employees also possess the potential to drive up innovation and creativity, due to their ability to integrate diverse resources and help the business make use of the multiple perspectives that
a multicultural workforce brings to the workplace” (IESE Business School, 2015, para. 2). Cultural intelligence is unique and is also linked to emotional and social intelligence. Individuals with a sharp sense of emotional intelligence, comprehend the complexities of what it means to be a human being, and what makes them different (Earley & Mosakowski, 2004). Emotional and cultural intelligence have one key element in common and, that is to nurture the purging of oneself of judgment and thinking before acting. Social intelligence on the other hand involves the ability to know how to detect an individual’s inner thoughts,
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